Partner Plus has ringing bleedover on phones 5

[ahallai44]

Customer has Partner Plus System with two 206E R3.1 cards, a 206 R4.0 card and Processor Module R4.1. There are about 10 phones on the system. There are 6 phone lines total two for each 206 card. Problem is when someone is using a phone and a incoming call rings "any remaining line" they will hear clicking/buzz ringvoltage bleedover in the receiver when one of the other lines is ringing. I have removed all phones and added one to the system at a time to verify it was not a phone and same problem happens. I have moved one phone from one 206 card to another to verify it's not a 206 card specific problem. I did the same thing with another phone to make sure by chance it was not the individual phone I was testing with. I did test one phone that had line appearances but the lines were set to appear and not ring didn't have this problem. So seems to be something with the ringing lines going into the processor card and out to the phones. Any suggestions to help isolate this further would be greatly appreciated.

Thanks in advance.

 

[Dexman]

A way to see if the problem is in the telephone lines or the Partner system is the following:

Bring 2 single line telephones to the site. Choose 2 of the telephone lines to test and plug one phone into each jack that the Partner system uses.

Establish a call on one of the phone lines and use a cellphone to call into the 2nd telephone line.

Listen to the first telephone line to see if there is any bleed-over while the second telephone is ringing. Repeat for all telephone lines.

If you can duplicate the problem with the single line telephones plugged directly into the demarc, the problem is with the telephone lines. If you can't duplicate the problem that way, then the Partner phone system is suspect.

 

[exsmogger]

Dexman gave an extensive answer to your problem. All I would add is that 206 standalones tend to exhibit this problem more than 206E modules, so I would first suspect the 206 R4.0.

Brian Cox

http://www.jandjcommunications.com

 

[Dexman]

Just a thought .

Given the age of the Partner Plus system and its components, if the problem does end up being the Partner system, you could suggest to the customer that they upgrade to the Partner ACS platform and build a new system around the R6 processor.

The new R7 processor has fallen victim to a series of bugs. I read that Avaya will be releasing all new R7 processors with a green sticker which signifies that the processor has been fixed.

 

[ahallai44]

Thank you all for the feedback. I have isolated the problem to the left most 206E R3.1 card in the 5 slot carrier system. This card has ext's 10-15 assigned to it. I mostly work on Nortel Systems so have a general question. Can I replace this suspect card with any 206 card? I found a refurbished AT&T/Avaya/Lucent Partner 206 Module R4.1 Expansion 103E16 that I plan to use as the replacement. Will I have to reprogram the ext's key data or will it all be left intact on the processor?

 

[exsmogger]

As long as you have at least one 206E in the system you will be fine. Programming is stored in the processor, so nothing will be lost unless the processor battery is exhausted.

Brian Cox

http://www.jandjcommunications.com

 

[ahallai44]

Thank you exsmogger for the reply. Does it have to be a 206E? Can it be just a 206 card as I mentioned previously?

 

[Dexman]

It needs to be an "E".

"E" = "Expansion"

 

[TouchToneTommy]

A 206 without an "E" becomes an expansion card when placed in a carrier with a processor. It serves as a stand-alone system by itself. A 206-E cannot be stand-alone, only an expansion card.

 

[Dexman]

I just learned something new today.

 

[ahallai44]

Thank you gentlemen but I'm still a little confused. From left to right in the 5-slot carrier is the following:
206E R3.1(bad), 206 R4.0, Processor Module R4.1, 200E R3.1, open slot.

The 206E has ext's 10-15 assigned, the 206 has ext's 16-21 assigned. Based on previous posts I would think the 206E being an expansion card would have ext's 16-21 vice 10-15 assigned. Or is it based on the slot location of the 5-slot carrier?

My plan is to just replace the bad card 206E with a identical card to restore. Correct me if I'm mistaken please.

Thanks in advance.

 

[skip555]

206 oe 206e , either will work just fine for what you want to do

if you just want to use a module as a 2x6 (whiwh you dont )then you want to be sure to use a 206 not a 206E

 

[1043]

The position of the card in the carrier determines extension numbers and line numbers.



S S P S S
L L R L L
O O O O O
T T C T T
E
S
1 2 S 3 4
O
R