Partner Mail VS R5 4-Port Record-A-Call Program

[gddoec]

I have a customer that wants Record-A-Call on his Partner Mail VS R5. The ACS is an R5. I've installed a 4-port card but it is the R4 4-port card (4X20 upgrade). I get all 4 ports to answer. However, when I push the record a call button, after about 4 seconds, the partner lady comes on and says 'record a call is now turned off and the alternating light goes off too. Any thoughts?

 

[Dexman]

2 things to look at....

Check to see what the maximum allowed call length is set for.

Make sure that there is enough free space on the disk to record conversations. Wiping out old messages will help free up space on the drive.

If it ain't broke, I haven't fixed it yet.

 

[TouchToneTommy]

Administering Record-a-Call for a Mailbox

This feature is available only on the PARTNER Advanced Communications
System Release 3.0 or later with a 4-port PARTNER MAIL VS Release 5.0
configuration.

The Record-a-Call feature allows a subscriber who is using an internal telephone
to record a conversation while active on a call. After the conversation is recorded
in the voice mailbox, the system turns on the Message Waiting Light of the
associated extension. If Outcalling is active, the system will attempt to notify the
subscriber that the new ?message? has arrived. Subscribers can treat a saved
conversation as they would any other message in the mailbox.

NOTE:
If the system detects 15 seconds of silence after recording has
begun, the system automatically turns off the Record-a-Call feature,
and the subscriber must press the programmed feature button to
resume recording the conversation. The resumed conversation is
saved as another message.

Before subscribers can use the feature, you must assign Record-a-Call privileges
for their mailboxes by specifying a value of 1 to 60 minutes as the maximum
Record-a-Call message length. You must also program a telephone button to
activate this feature according to the instructions in the Programming and Use
guide for the communications system. You may also remove these privileges by
following the instructions below. Be sure to update Form 2 to indicate the current
status of Record-a-Call privileges for each mailbox.


! CAUTION:
Keep in mind that Record-a-Call messages count toward the maximum
capacity (size) of a mailbox. When the system storage limit is reached, even
if storage space is still available in an individual mailbox, the system will not
accept any new voice mail messages or recorded conversations.
Therefore, it is strongly recommended that you limit the number of
subscribers who have this privilege and that you remind them to delete
unnecessary messages from their mailboxes on a regular basis.


To assign or remove Record-a-Call privileges for a mailbox:
1. Access the Programming Main Menu:
a. Press i777 or the programmed Voice Mail Auto Dial
button.
b. Press 99#.
c. Enter the password and press #.
d. Press 9.
The system plays the system programming options.
Modifying Mailboxes
5-57
2. Press 4 to program mailboxes.
The system tells you how many mailboxes exist and how many are
allowed, then:
Please enter the mailbox number followed by # or
press # for the next mailbox.
3. Enter the number of the mailbox for which you want to activate/deactivate
Record-a-Call privileges followed by #.
The system plays:
Mailbox XX exists. To administer the message length and
mailbox size, press 2. To reinitialize the password,
press 3. To reinitialize the mailbox,
press 4. To administer Outcalling, press 5. To program
the Mailbox Language, press 6. To administer
Record-a-Call, press 7. To delete the mailbox,
press *3. If finished with this mailbox, press *#, or
for the next mailbox, press #.
4. Press 7 to administer Record-a-Call.
The system plays:
Enter the Record-a-Call message length in minutes from
1 to 60 followed by #. To turn this feature off, enter
0#. If finished, press *#.
5. Either:
? Enter a value from 1 to 60 followed by # to activate Record-a-Call.
The system repeats the Record-a-Call message length you
specified. The Record-a-Call message length must be less than or
equal to the mailbox size.
? Press 0# to deactivate Record-a-Call.
The system plays:
The Record-a-Call feature is turned off.
? Press *# to quit.
6. To activate/deactivate Record-a-Call for another mailbox, repeat steps 3
through 5.
7. Press *7 to return to the Programming Main Menu or hang up to quit.

 

[gddoec]

Thanks for the response. I figured it out. The permission was the issue (System Administrator-Option 4 Mailboxes-Option 7 Record-A-Call). I also found out about the Record-A-Call length vs. the mailbox size as well.

FYI-You can use the Partner Mail VS R4 4X20 or 4X40 expansion card in the VS R5 module. That's what I'm using.

 

[geekbryan]

FYI-You can use the Partner Mail VS R4 4X20 or 4X40 expansion card in the VS R5 module. That's what I'm using. "

That is a new one on me. Never even thought to try it. I have a bunch of old expansion cards laying around. Will give that a try.
Thanks,
Bryan