Partner Mail VS R4.0 Message Transfer Issue

[Intern59]

My company recently inherited a Partner mail VS R4.0 mailbox system along with an ACS Processor R3.0 and a 308EC module R3.0. I followed an old post on this site by Iwsalter about how to set up the mail system. After basically copping what he did I was able to call into the mailbox (intercom 777) from extension 10 and was very pleased. Today I called in on extension 13 and checked a very old message left on the machine from the company we inherited it from. After being able to listen to the message I got rather ballsy and tried to forward the message to extension 10. The machine just tempted me into it so I pressed the prompt to forward the message then the machine asked me to record something. I’m not sure exactly what happened but this caused unspeakable damage somehow, because I can’t call into the mail system anymore! I’ve tried reprogramming it different ways but with no luck. Can anyone explain what might have happened? Or is there a system restore type option?

On a side note I was never able to call into the phone system and get to the answering machine. Does the system require more programming or an auxiliary answering machine to be able to answer calls with the answering machine?

If you’re still out there Dexman I could sure use your guidance.

 

[Intern59]

I should note that the Yellow Test light and Green HDD light are on. Also now when I call in sometimes it rings and doesn't pick up, and sometimes it gives the busy signal.

 

[Telecomboy]

Yellow test light = Bad. I would try powering the system down, reseat the Partner Mail VS module with the power off(pull it out, push it back in to make sure it is all the way back in) and then power the system back on. Listen to the voicemail as it powers back up. Does it click, does it grind, or does it humm back on? The first two are bad and could mean a bad hard drive, the last is good and hopefully the reboot cured the issue.

 

[Intern59]

Thanks for the tip. I tried that (power down, pull out, push in, power up) and it started up with barly audible clicking/grinding noises. For about two minutes the VM system's yellow light wasn't on besides the initial power surge. during this time the the green HDD light flickers until eventually the yellow Test light turns on and the HDD light stabelizes. Am i looking at a bad VM? any other suggestions?

 

[Telecomboy]

Clicking and grinding are the tell tale signs of a hard drive that is no longer going to boot up. I'd say you have a bad voicemail card.

 

[Intern59]

That's what i feared. Do you happen to know what could have gone wrong? i mean one minute it was working and i could check messages recorde messages go through the tutorial you name it. Then the next minute it wasn't. Referencing the original post can you think of anything that I did wrong, or why the hard drive could suddenly go bad like this?

 

[Telecomboy]

No amount of bad programming would cause the drive to crash. If you installed it with the power on that can hurt it, but if you were just programming the system it was probably just its time.