partner mail ring multiple ext's then be answered by VM? 1

[phoneman07]

I got a sceneiro where I got a parnter mail (12 Box) Which incoming lines are answered by auto attendent and then need to ring 2 exts at the same time 10 and 11. I am currently using calling group 71 (got 10 &11 in group 71)for selector code 1 which works great it rings both ext 10 and 11 like I need it too, but the problem is it does not go to ext 10 mailbox after x rings.. It says your party is unavaible...I can us the hunt group option but does same thing.. I can use direct ext dial in AA but then ext 11 never know if the phone is ringing if 10 is off-hook...Ext 11 does not need or have VM set up..The one way I did have it working is to ring phatom ext (34) and then wired ext 34 to line port 5 which actually works great until then put that call on hold, nobody else has line 5 but the 2 front desk personnel cuz of 6 button phone for there 2 incoming lines

 

[TouchToneTommy]

put X-34 in group 71, with 10's mailbox covering line 5. When 71 rings, 10, 11, and 34 (line 5 on 10, set it to delay) ring simultaneously, if no answer, 10's mailbox picks up line 5 (ext. 34)

 

[phoneman07]

The voice mail will still not go to ext 10 mailbox...if I ring group 71 it will to box 10 after vm coverage rings and if I call ext 34 (which rings line 5 and ownership is ext 10) that works...But if I call from outside line like outside caller..push 1 (selector code 1 which rings ext 34 which rings line 5 which ext 10 has line ownership) it will say your party is unavailable...If I put vm coverage rings to 2 it goes to ext 10 box...but if they are not right there they can not catch it...

Any more ideas?? Been beating my head on this one for couple weeks..

 

[TouchToneTommy]

Check your settings for Transfer Return Extension, #306, for the Voice Mail ports, 78 and 79. Should be 10 for each, not 78 and 79.

Check the Transfer Return Rings, #105, make sure it is greater than the VMS Cover Rings for 10.

I think that the call is ringing group 71 and returning to the voice mail port that sent it, thus the "your party is unavailable