Partner Mail r.3.0 AA problem

[jyjaco]

We have installed a PartnerMail r.3 that was purchased used. We have programmed and recoreded the system and to test it internally is working PERFECT. BUT, when an o/s call is picked up by the AA the PREVIOUS owner's greeting is played. We have programmed their day Main menu and recorded it and the night main menu and recorded it, and can listen to them through the menu prompts, but THEY WON'T PLAY when the AA answers. What in the WORLD is going on w/ this thing?

Thanks for ANY light you can shed here.

 

[1043]

Check all your Auto Attendants.

http://support.avaya.com/japple/css...ductID=107597&temp.releaseID=142038&x=14&y=17

 

[glg01]

Check the line assignments for the AA's. By default the lines are assigned to AA1. But since the VMS is used the other company could have assigned the lines to AA2, AA3 or AA4. It is in the same area you are recording the day and night greeting. lg