Partner Mail Questions 1

[550spydr]

Hi Folks,

Need some assistance with Partner Mail v3.

First, customer had a working Auto Attendant with custom greeting and options. Now, calls ring once and a canned voice says transferring to Attendant. Any thoughts on this?

Second, is it possible to have two or more auto attendants for different lines (partitioned business)? Can't seem to locate where this is activated in programming.

Thanks in advance. Your help is greatly appreciated!

 

[TouchToneTommy]

First problem, your Partner system has lost its programming, and is not properly directing the calls so that the VM knows how to handle them.

Since it's Partner Mail, and connects via line cords, you should be able to easily determine the extension numbers of the Voice Mail ports. Assign each of them to Hunt Group 7, via #505-7-XX-1, and the lines to be answered by the auto attendant via #206-7-LL-1


Second, since it's an R3, you have 3 auto attendants available to you. From the System Administrator's mailbox, set it up for Multiple Automated Attendant Operation, then in AA2 or AA3, use Line Assignment to specify which lines are to be answered by the alternate AAs. Anything NOT assigned to AA2 or AA3 will automatically be answered by AA1

 

[550spydr]

Thanks for the info! Strange that it lost the Hunt Group programming! The recorded greeting is still there. The Vmail extension is 22. And, extensions do forward to Vmail after x rings. Not sure where the multiple AAs are in System Programming? Is it under (3) Automated Attendant?

 

[TouchToneTommy]

The recording is on the Hard Drive, and isn't going anywhere unless it crashes. The programming in the Partner is backed up by NiCad batteries that aren't recharging anymore, or AAA batteries that have died and no one bothered to replace. (And considering that the voicemail is a Partner Mail, it's probably going to be the first one)

Log into the System Administrator's mailbox, and chose the option 1 for System Parameters. Optiona 1 again is "Single or Multiple Automated Attendants". Set it to Multiple by pressing 2, and voila', you will have AA1, 2, and 3 as options once you select option 3 for auto attendants.

Since it looks like Avaya has removed the Partner Mail from their support site, grab the manual here:

http://www.wedophones.com/Manuals/AT&T/Partner Mail R3 Planning Installation and Use.pdf

 

[550spydr]

Thanks Again! I got them back in service.

 

[Russff]

TTT's comment about the mail hard drive brought up a question. I know the recordings are stored on the mail card hard drive (we have Partner Mail R7) but are the AA and other mail settings stored on the hard drive also or in the ACS module? I know the ACS module has batteries, but the mail card does not, so if those batteries die, does the mail card also loose its programming?

 

[TouchToneTommy]

The ACS's programming routes the calls to the VoiceMail, be it Partner Mail, Partner Mail VS, Partner Messaging, or Partner Voice Messaging. The Auto Attendant and mailboxes and their programming are stored on the harddrive (or flash memory on PVM).

If you lose the ACS programming, the VM stops answering properly, but once you restore the #505, #506, #507, #206, #208, and #310 settings, the VM will function just as before.

 

[SYQUEST]

Note: if you have an ACS processor, when the batteries are low and need to be replaced, the system displays this alert on station 10, until you replace them...

....JIM....