Partner II and Partner Mail VS

[randoker]

I have a couple questions for you telecom guru's. I have set up a calling group for our sales department that includes 9 extensions. I have set up selector code 5 on the auto attendant to transfer into that group and that is working fine.
My problem is that I would like unanswered calls to that group to transfer to extension 10, after say 4 rings, where they will be picked up by the voice mailbox to leave a message.

Is this possible?

-Kerry Randolph (A+,MCP,MCSE,CCNA)
-Gateway Technician

 

[TouchToneTommy]

The only way I have been able to do this in the past is as follows:

Set the Transfer Return Extension (#306)for each of the Voice Mail ports to it self, instead of 10. (Default Setting)

Make sure Ext. 10 has a mailbox, and Auto VMS Cover (#310)

A transfered call to the calling group will ring 4 times (or whatever the Transfer Return Rings is set to), then return to the Voice Mail port that originally transferred it. When the call is answered, there are no "mode codes" to tell the VM how to handle it, so VM says "transferring to operator", and sends the call to Ext. 10.

Ext 10 rings 4 times (or whatever the VMS Cover Rings is set to), then covers to Ext. 10"s mailbox.

The possible pitfall here is the transferred call being sent back to the same port that transferred it. If you have few ports, and a high call volume, that port may already be handling another call and be busy. Don't know if the call will camp on to the port until free.

 

[randoker]

That seems to work! Thanks for the help. Why doesn't it work by setting the transfer return extention to 10 for the Automated Attendant extensions? It seems like it would transfer to the calling group and then, after unanswered, transfer to 10. But it just rings forever.

-Kerry Randolph-

 

[TouchToneTommy]

Don't know the answer to that one. I discovered the work around by accident, had a VM with one port improperly not set to return to Ext. 10, and went nuts for a while figuring out why calls acted differently.