Partner for Dummies?

[lilabell]

Hello good folks of the forum:

I have inherited a Partner ACS and I need all the info that you can give me about programming it. I will just be doing MAC work for the time being but would appreciate any information that you can provide me with links to programming guides etc. I also need to know what I need to have the vendor check to make sure that I can remotely program the system such as Partner PC admin software and and remote access cards etc. that may be required to do so. If you have an estimate of how much these items cost that would be great.

Thank you and have a great day!

Lilabell

 

[macphoneguy]

well I can recommend a couple of things,(kind of long winded but here goes)
one is looking at the avaya.com web site and looking under the partner ACS section, and perhaps reading through the PDF and/or printing or otherwise saving it locally
Two Phones and other Material are available from any number of dealers on the web, However You should definately ask what the warrenty is, if there is any "re-stocking fee", some are authorized Avaya dealers some are Not
Third, Doing the MAC work, it would depend on how "computer literate" and/or "Phone literate" you are if you rate yourself highly when dealing with computer/telephone hardware-software however it may be a good idea to start out with something small/really temporary if you haven't done that sort of thing,
4th the system has two PCMCIA slots on the controller module, If you have any they should be sticking out slightly the writing on them should give you some idea as to what they will do, and the avaya web site should give you some links to the particular item, also the Partner has a 2 Slot and a 5 slot carrier you didn't mention which you have.
5th Basic "neatness" referance, as the Parter system is a Modular system some Installers are "big" on labeling cords and Jacks some installers are neat other's aren't which contributes to the mac complexity which you have I don't know, also if your company is in a building by yourself or if your in a building with another company if your equipment is in the same space as other companys equipment or if it's by itself
6th if things aren't labeled if you are reasonably literate but lacking tools places like Home depot sells things like Toners and wands for figuring out the two end of the wire, is a Good amount of the battle if things aren't labeled

 

[fondog2]

lilabell,
Avaya has a great web site for documentation. The best way to learn is is one of three ways. You can download the correct documentation for the ststem you have or you can search this site by clicking the search tab and entering key words like you would on Google. The last is to post a question on this forum. But before doing the last one again search the site to see if it has been posted before. But when asking a question always give us as much information as you can give us. We all have questions and we all have answers.
Good luck.

 

[fondog2]

lilabell,

http://support.avaya.com/japple/css/japple?PAGE=ProductIndex

here is a link to the documentation. You will need to know what system you have and what release.

 

[phonesaz]

I agree with the above; go to the Avaya WEB site and download the system admin manual. I highly recommend keeping it as a .pdf file on your desktop; it is well-written and the system is fairly easy to self-manage once you understand the basic access to system admin from extension 10 or 11. The manual has an overlay (or a picture of one) that translates what they call the buttons into the actual key pad. There are also some good WEB sites from which to buy replacement papers/plastics, which go a long way to making the system look good. In my personal experience, unless you are using a T1 w/ DID, remote programming is more trouble than it is worth - just do everything from ext 10 or 11.

If the system has voice mail, you can also download the voice mail manual. There are a couple of points the Avaya manuals don't address when programming voice mail, but there are a lot of people on this site who know that stuff like the back of their hand. Good luck - its a great system to be self-managed; probably its strong suite (can you tell I am a former phone company employee ) D

 

[lilabell]

Thanks everyone this is very helpful. I have many years on G3R but not on the little guys. I am familliar with the web site and have the programming docs but what I was looking for was more of a cliff notes version or cheat sheet. I dont know if anyone remembers the little yellow books that Avaya came out with for G3R but I was looking for something along those lines. I should have communicated more clearly. I think I agree that the remote programming is probably more troube than it is worth because the system is not equipped at present. Since it is a rare event that we need to make changes on this system anyway I think it best that we have the local vendor do the MACS.

Thank you all once again and have a great day!

Lilabell

 

[hankg]

Lilabell,

go to this site it will give you exactly what you are looking for in a more concised format. Written by Tech for Tech. It is a quick and dirty reference.

here you go

http://www.jandjcommunications.com

hankg