Hi everyone, I'm new here. Not a phone guy, but we have a client who is having problems with their system and are trying to help them.
They moved their only (I think) display phone to extension 16, and have regular 18's on 10 and 11.
At a few extensions, including 10, when you pick up the phone to dial it just clicks a couple of times, then all the lights flash on the front of the phone, then the phone just goes dead. We have checked the phone lines, I've rebooted the phone system, plugged 2 different phones into ext 10 directly on the phone system(one display one regular), rebooted the phone and so on all with the same result.
Has anyone seen this? Maybe some simple programming that was lost or got corrupted in a power outage? I've googled and skimmed the manual, but not finding much.
We just checked for a backup, but the system is set to auto backup on the 1st so whatever is backed up is what we currently have.
Thanks for any insight anyone can add.
Mark
They moved their only (I think) display phone to extension 16, and have regular 18's on 10 and 11.
At a few extensions, including 10, when you pick up the phone to dial it just clicks a couple of times, then all the lights flash on the front of the phone, then the phone just goes dead. We have checked the phone lines, I've rebooted the phone system, plugged 2 different phones into ext 10 directly on the phone system(one display one regular), rebooted the phone and so on all with the same result.
Has anyone seen this? Maybe some simple programming that was lost or got corrupted in a power outage? I've googled and skimmed the manual, but not finding much.
We just checked for a backup, but the system is set to auto backup on the 1st so whatever is backed up is what we currently have.
Thanks for any insight anyone can add.
Mark