OrangeEEM_Tech
Technical User
Hello, I am the lead I.T. Person at my work. This is my first post on this forum so bear with me.
We have an Avaya Partner ACS Release 6 (Standalone) as our system for our small office. It works perfectly fine except for Extension 12. The ETR functionality is not there. Therefore a system phone will not function on that extension. A display phone will go through an infinite power cycle during which the display backlight will flash slowly.
However the two inner wires (T/R) work fine when I hook a standard telephone to the port.
I have remember hearing in the past of these ACS systems having issues where when the outer pairs are shorted while the system is powered down. It would damage the extension.
What I would like to know is...
Is this common and can it be repaired.
If not I can still put an Astra M9000 on the extension.
We have an Avaya Partner ACS Release 6 (Standalone) as our system for our small office. It works perfectly fine except for Extension 12. The ETR functionality is not there. Therefore a system phone will not function on that extension. A display phone will go through an infinite power cycle during which the display backlight will flash slowly.
However the two inner wires (T/R) work fine when I hook a standard telephone to the port.
I have remember hearing in the past of these ACS systems having issues where when the outer pairs are shorted while the system is powered down. It would damage the extension.
What I would like to know is...
Is this common and can it be repaired.
If not I can still put an Astra M9000 on the extension.