Partner ACS R.5 & Partner Mail VS R.5

[gwics1]

I have a customer who is recieving calls transfered from the VM that are silent. What I notice is that the VM is not releasing the line if you hang up without leaving a message. It will roll through the main AA greeting and because there is no selection made will transfer to the operator. Is there a way to set up loop supervision in the ACS or the VM? I deal with many systems and there is typically a setting for seconds of silence and non-silence or just loop supervision.

Thanks in advance,
gwics1

 

[Mongo5150]

I dont beleive that there is any loop supervision. Wouldnt it be nice if Nortel would share that with Lucent....

 

[gwics1]

Nortel and a few others. But then again the Partner ACS is just barely getting External Call Forward in the R.6.

 

[telprog]

There is no loop settings on the Partner. Wish there was but but no there isn't.

 

[gwics1]

Well, I have never seen this issue with the Partner system before. Is there a way to remedy the problem?

 

[TouchToneTommy]

The issue is the telephone company not providing an "open loop disconnect", to signify that the caller has abandoned the call. You should also be seeing calls on hold not disconnecting when the other party hangs up. How do you get the feature from the telephone company? Depends on who it is, what type of central office switch serves you, and how the lines are delivered to you. Here, in SBC California area, with a DMS-100 switch, you ask for "COD - Cutoff On Disconect" (and they pronounce it like the fish, not like Cash-on-Delivery). And they you pray that your lines don't go through some type of pair gain that doesn't pass the open loop to you.

 

[itpphoneguy]

Hi All,
When we ask Bell to add "positive disconnect" to a line on DMS-100 / 250's, the line will drop in 1/2 sec. The VM is the most problematic although I can see where an outside system transfer may cause problems.
-Chris