Partner ACS disconnect problem and VoIP

[Peteyo]

I was referred to this site by a vendor in the hopes of finding an answer to this question. I'm getting no luck anywhere I turn. I have VERY little experience with phone systems.

I have Partner Mail VS 5 with ACS R3.0. All was well until I switched from Verizon to Optimum Business Voice. From the first second it was switched over, I have had trouble with my system not recognizing when a caller has hung-up. My phone line remains tied up for a few minutes before it is released. The cable company has not been too helpful yet. I figure I am not receiving a signal from the cable company. The research I have done seems to point to an incorrectly set CPC duration or no open loop signal being received (or sent). Again, I had no problems with this when using Verizon.

CableVision had assured me that their cable was compatible with my Partner system. They keep working to get it resolved but I'm starting to lose confidence. Any help or direction would be greatly appreciated.

Peter

 

[skip555]

go back to verizon

 

[hbiss]

CableVision had assured me that their cable was compatible with my Partner system.

Obviously it's not and they are too stupid to know why.

The research I have done seems to point to an incorrectly set CPC duration or no open loop signal being received (or sent).

Now you know more than they do. That's exactly right. As was said, go back to Verizon, that's what I tell my customers.

-Hal

 

[Dexman]

If I remember a post from a while ago that delt with this topic, VOIP users (some Vonage customers ) experienced this problem and some option had to be changed in the converter so a positive disconnect would be generated and allow telephone equipment to disconnect properly.

 

[Peteyo]

Thanks for responding. I will probably have to go back to Verizon. This is my ignorance speaking but what is it about an open loop signal that is so hard to set up? I figure I'm not the only business that would have this need. I wonder if is just related to Partner systems or maybe my version. I don't know if an upgrade would fix it.

Dexman -

I had found a post on Vonage dealing with this exact problem. The CPC duration needed to be adjusted in the hardware that was supplied by Vonage. I had copied that post and sent it to Cablevision, hoping it would lead them in the right direction but they said they can't change anything in the Motorola Surfboard modem that they are using. Thanks anyway.

Peter

 

[Dexman]

Maybe someday consumer VOIP providers will thoroughly screen the equipment they send to their customers so problems like this become a thing of the past.

Until that time, a few people may find getting their VOIP service to function properly a cross between and , leaving those people and wanting to [flush] their VOIP modems.

 

[hbiss]

what is it about an open loop signal that is so hard to set up? I figure I'm not the only business that would have this need.

You have to remember that this was not designed by telephone people and is not being sold by telephone people. They have no idea that CPC is something that is needed. They get Mrs. Jones to subscribe and her single line $20 phone works fine. That's all they care about because the major percentage of their customers is like Mrs. Jones, not businesses with multi-line systems.

I wonder if is just related to Partner systems or maybe my version. I don't know if an upgrade would fix it.

No, it's not. ANY system or even stand-alone 1,2 and 4 line phones are going to need CPC in order to disconnect a call on hold if the other end hangs up. If it's not there the line will be on hold forever.

With voice messaging it gets worse. Many systems won't know when the caller is finished and has hung up so it will continue to record, sometimes until the mailbox is full.

-Hal