Partner ACS and Comdial Debut Integration

[RuMe2]

I have recently installed a Partner ACS along with a Comdial Debut Voicemail System. Everything is working fine with the exception of the transfering of calls off premise. Can anyone tell me how to get this function to work please.

 

[capitol31]

There are 2 ways to do this: go to the Call Transfer Information screen. EXTERNAL
Sequence to initiate transfer !,#3,,
Sequence to complete transfer !,#3,,
Sequence to transfer 3 way call !,#3,,
OR
EXTERNAL
Sequence to initiate transfer !,9,
Sequence to complete transfer !,3,
Sequence to transfer 3 way call !,3,

MAKE SURE THAT YOU ENABLE ANY EXTERNAL CALL FWD, TRANSFER OFF PREMISE OR CONFERENCE CALLING THAT YOUR PHONE SYSTEM HAS.
Hope this helps

 

[Mongo5150]

I assume that you have a partner acs rel 6? If not you can not do trunk to trunk transfers.

 

[RuMe2]

I do not know what version I have. I am most sure it is not 6. How do I check this. I have everything working except getting the voicemail to answer internal extension to extension calls.

 

[telprog]

Go to any Display phone and press Feature 59 and it will tell you what release you have.

 

[RuMe2]

For some reason the tech password and admin password have been changed and I am now locked out of my Debut. How can I break into this or default the entire system if I have to. Please advise