Partner ACS 8.0 Processor with Partner Mail VS R4.1 Hunt Group 7 Help

[PaulNJ]

I have a 5 Slot carrier with the 8.0 is center slot and Mail VS in Slot 2. I can reach the Mail VS by dialing 777 but I can't seem to get the right extensions into Hunt Group #7. If I program 28 & 29 incoming calls get intercepted and the "call is being transferred to receptionist" announcement. I've tried programing extensions as far down as 21 and high into 30's and still the same thing. Do I need more slot filled in the carrier move Mail VS to another slot? I have a 206EC module I could plug in if it would help. Really scratching my head on this one.

 

[exsmogger]

It depends on what kind of module is in slot one. If it's a 308EC then you want to program extensions 31 & 32 to hunt group 7. If it's a 206EC then it would be extensions 29 & 30.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[PaulNJ]

I just have the proc module and the Mail VS in slot 2 next to the proc. I programmed 28 and 29 into hunt group 7 and no good Can it just be those 2 modules in the carrier?

I did try it with a 206ec in slot 1, mail vs in slot 2 and the proc. Kept extension 28 & 29 in hunt 7 still no good.

 

[TouchToneTommy]

Don't skip slots. Put the voice mail in slot 1. The R8 ACS is 10-11-12-13-14-15-16-17-18, so slot 1 is 19-20-21-22-23-24. VS mail uses the LAST 2 or 4 ports of the slot, so you need to put 23 and 24 in hunt group 7.

Theoretically, skipping slot 1 would make the VS in slot 2 either 29 and 30 or 31 and 32, depending on if the ACS assumes the empty slot to represent 6 or 8 station ports.

 

[PaulNJ]

Thanks Tommy that was it 29&30 did the trick skipping slot 1. Good to go now. Appreciate al the help!