Partner ACS 7 with Partner Mail VS 4 Compatability

[tomanyhats]

Just bought a partner acs ver 8 system that has a partner mail vs4. Having strange problems. I noticed on the PARTNER ACS Release 8 Matrix.xls and other places that this voicemail is not compatible with acs 7. The behavior i'm seeing is that sometimes you switch over to night service and it still plays day announcement. It also varies from 3 rings to as many as 10-12 rings before answering. Some sites list the vs4 as being compatible with all acs's. Is that old info before the release of acs6,7,and 8?
Thanks

 

[Dexman]

While it is possible to use a Partner Mail VS (R4) voicemail, some features (such as Do Not Disturb) will not work properly. Also, the only PMVS that Avaya still "supports" is the R5.

Double check and make sure the correct ports are assigned to Hunt Group #7. Also check to see if the voicemail is set to follow the switch or the schedule.

Having said that...an upgrade to the Avaya Partner Messaging is really worth considering.

If it ain't broke, I haven't fixed it yet.

 

[Westi]

Dexman is right, the number of rings is not anything to do with incompatibility becasue that only comes into effect once the voicemail picks up that call. You probably have too many ports assigned (hence the delay of 3 to 12 rings) the VS uses the last ports of that slot it is in and it has 6 ports assigned to the slot. So check the ports (easiest by calling all assigned ports and they should answer within 1 ring) and delete the ones that are wrong.
However playing the wrong greeting might be incompatibility. I can't remember if the VS R4 has the option of a schedule in it but check if it has and if it can set hte time manually then do it to ensure the right functions.

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[TouchToneTommy]

VS R4 (and all VS mails) do not have Business Schedule, they always work as "follow switch mode". If you have more ports assigned to Hunt Group 7 than the VS has, especially with extension numbers lower than the 1st licensed port on the VS, it will not get time synch and Day/Night mode status from the switch (it communicates through the 1st port). And, calls to 777 will ring at the 1st (erroneous) extension in the group, not get answered for 4 rings, move to the next one, ring, etc. until it hit a real VM port. The next call hits the next real port, until finally calls are hitting the erroneous ports again.

So, clean up Hunt Group 7. Figure out what the actual VM port extensions are, then use the overlay and the "Next Item" button to cycle through EVERY extension from 10 to 57, plus 76, 77, and 79 to get only the VM ports in there.

 

[Dexman]

"VS R4 (and all VS mails) do not have Business Schedule, they always work as 'follow switch mode'".

Sorry about that.

If it ain't broke, I haven't fixed it yet.

 

[tomanyhats]

Thanks for the replies. Yes, I had the hunt group wrong. I had a 509 processor with 308 expansion card. The example in the programming had 308 with 206 expansions so my port assignments were wrong. Works great and we don't use DND so were good. Thanks again.

Things are more like they are now than they have ever been before.