MadCowDisease
Technical User
Problem:
I tried to resize my harddrive (C
using Partition Magic 8.0. There was an error during the resize and it never finished. Upon rebooting, I got a bluescreen and was not able to boot past the OS loading screen until I ran ChkDsk from a boot CD. Now the OS does not work correctly.
Some aspects of how the malfunctioning OS operates that might be indicators of what's wrong:
- Only around 22 processes run after startup. Normally it's around 50.
- In windows task manager,under Processes tab, no "User Name" is listed for processes where it would normally say something like "SYSTEM" or my "USER_NAME".
- Appears programs that use Microsoft .NET Framework do not work ~ cause .NET error when run.
- Taskbar doesn't start automatically. I had to right click the tiny bit of taskbar that was showing and select a Toolbar (like Address) and then resize the toolbar to see it. I couldn't resize it without choosing a toolbar.
- Minimizing an open application does not show up on taskbar.
- Unable to Copy/Paste or drag & drop files and folders.
- When I open some programs (such as Help & Support Center), they do not start. I get the hourglass and can see the .exe process start up in the task manager, but then it disappears and no program starts.
- Says Recycle Bin on C:\ is corrupted.
- I think that some system services fail to start (certclas.inf, autoexec.bat, shmgrate.exe)
What I've tried so far:
I have a boot CD (Hiren's Boot CD v9.3) with recovery apps, but I couldn't effectively use most of the programs on it; I would select an app and it would create a drive (R using 50MB of RAM space to run the app. The app would load properly, but my neither my mouse nor my keyboard would respond (no mouse cursor/ NO responsive keyboard buttons). My keyboard worked fine, however, in the Windows Setup/Startup screens.
In desperation, I tried to run random recovery applications on the boot CD to see if my keyboard would work for any of them until I found one that ran ChkDsk /F automatically without input from me, so I was able to run that without using mouse/keyboard. The ChkDsk found numerous errors and attempted to correct them - I'll go into detail about this later.
The ChkDsk corrections allowed me to boot my original malfunctioning OS, but with strange results:
Many system services no longer boot and make it so that only certain programs function properly, and also I can no longer do simple functions such as copy-pasting a folder/file. I also can't get online using that OS. The program problem that is irking me the most is that I can't run System Restore - it says "System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again." I complied and restarted, but still got the same message. I'm doubtful that a system restore would fix a partition problem, but if it could, a solution that enables me to use System Restore might be all I need.
I then installed an alternate OS to see if a new OS would run correctly (and allow me internet access). It did, so now I have 2 OS's installed on my main drive C: (Win XP Media Center, Win XP Pro x64 Edition). The new OS functions (almost) normally. For example, as in my old OS, the new one won't play sounds. I think I just have to update/change drivers, so I don't think the problems with this OS are related to the partition error.
Some things I've noticed/remember that may be helpful:
- A check of the D: partition (my HP_RECOVERY partition) produces an error that says, "File size does not match FAT allocation for file."
- One of the applications I tried to run from the Boot CD auto-mounted something to the D Drive. My D Drive was occupied by the HP_RECOVERY partition that came pre-installed on the computer. I think this auto-mounting caused the D partition to become a "hidden" partition. I unhid the partition, but I'm not sure if data/recovery points were lost because of the auto-mounting.
- I have many recovery point folders (named RP###) from prior backups and ones that I recovered using Undelete software. The folders contain files named AO + letters and numbers and are of types .ini, .exe, .msi, .reg, .nfo, and .dll. The folders also contain files named change.log and RestorePointSize. If you know of a way that I could utilize these restore points, it might be helpful.
- I also Norton Ghosted PART of my C drive a week or 2 ago, so if I need files from that time I MAY have them - I just don't know which ones I might need or else I'd list them.
- When ChkDsk was run by the Boot CD, it found a lot of errors. It said something about invalid security ID's for hundreds of files. I think that to fix this it reassigned security ID's.
- I think the ChkDsk logged its actions in bootex.log. Here are a few lines that were repeated over and over and I thought are important:
From bootex.log
Numerous lines of the following:
"Deleted corrupt attribute list entry with type code 128 in file 9."
"Unable to locate attribute of type 0x80, lowest vcn 0x##L, instance tag 0x0 in file 0xLL#L."
"The attribute of type 0x80 and instance tag 0x0 in file 0x9 has allocated length of 0x14e2000 instead of 0x261000."
"Unable to locate attribute with instance tag 0x0 and segment reference 0x500000000db9e. The expected attribute type is 0x80."
"Deleting corrupt attribute record (128, $SDS) from file record segment 56222."
"The attribute list entry with attribute of type 0x80 and instance tag 0x5 should be after attribute of type 0x80 and instance tag 0x0."
"The security data stream is missing from file 0x9."
"The security data stream size 0x0 should not be less than 0x40000."
"Repairing the security file record segment.
Deleting an index entry with Id 256 from index $SII of file 9."
**Like 500 times**
"Replacing invalid security id with default security id for file 0."
**For files 0 - 1238**
*****************************************
So, if you think you can fix the problem with just the above info, please let me know. The rest of the post will be specifics about the program errors I get on the malfunctioning OS and computer specs information. The system info was all obtained while using the original malfunctioning OS.
Let me know if you need any more info from me. THANK YOU for your help!!!!
<<< Short System Summary >>>
OS (malfunctioning one): Microsoft Windows XP Professional 5.01.2600 Service Pack 2
-[Media Center Edition]
System Model: HP Pavilion dv9000 (dv9008nr)
System Type: x64-based PC
BIOS Version/Date: Hewlett-Packard F.28, 2/8/2007
<<< Detailed System Summary >>>
> Manufacturer : HP
> Mainboard : Quanta 30B9
> Chipset : nVidia nForce 410
> Processor : AMD Turion 64 X2 Mobile TL-50 @ 1600 MHz
> Physical Memory : 1024 MB (2 x 512 DDR2-SDRAM )
> Network Card : Broadcom Corp Dell Wireless 1390 WLAN Mini-PCI Card
> Operating System [Original/Malfunctioning OS]: Microsoft Windows XP Professional 5.01.2600 Service Pack 2
-[Most System Info programs display my OS being XP Pro, but it is actually Media Center Edition]
<<< Mainboard >>>
> Manufacturer : Hewlett-Packard
>> General Information
Product : HP Pavilion dv9000 (dv9008nr)
>> OEM Information
Manufacturer : HP
>> Chassis Information
Manufacturer : Quanta
Type : Notebook
> Bios : Hewlett-Packard
>> General Information
Manufacturer : Hewlett-Packard
Version : F.28
Date : 02 August 2007
Address : 0xE6CB on 1024 KB
DMI Version : 0.0
>> Characteristics
Flashable : Yes
Socketed : No
>> Functionality
APM : No
ACPI : Yes
ESCD : Yes
PnP : Yes
PCI : Yes
ISA : Yes
AGP : Yes
USB : Yes
PCMCIA : No
Smart Battery : Yes
>> Boot Information
Selectable Boot : Yes
CD-ROM Boot : Yes
PC Card (PCMCIA) Boot : No
I20 Boot : No
LS-120 Boot : No
1394 Boot : No
ATAPI ZIP Boot : No
>> Physical Capabilities
Multi-Processor : No
128-bit RAM : Yes
ECC : No
ChipKill ECC : No
HTC : Yes
DRAM Scrub Rate : Disabled
L3 Cache Scrub Rate : Disabled
L2 Cache Scrub Rate : Disabled
L1 Cache Scrub Rate : Disabled
>> APIC Information
Version : 1.01
Maximum Interrupts : 24
IRQ Handler enabled : No
>> Device Capabilities (PCI)
I/O Access : No
Memory Access : Yes
Bus Master Capable : Yes
Special Cycle Recognition : No
Memory Write & Invalidate : No
VGA Palette Snoop : No
Parity Error Response : No
Cycle Wait : No
System Error Line : No
Fast Back-to-Back : No
Detects Parity Errors : No
User Defined Format : No
PCI 66Mhz Bus Support : Yes
New Capability List : Yes
PCI Support : Hyper-Transport
PCI Support : Hyper-Transport
>> Memory Controller Information
Memory Controller : System Memory
Location : Mainboard
Error Correction Capability : No
Number of connectors : 2
Max. Module Size : 2048 KB
<<< Processor >>>
> Processor : AMD Turion 64 X2 Mobile TL-50
>> General Information
Type : AMD Turion 64 X2 Mobile
Internal Specification : AMD Turion(tm) 64 X2 Mobile Technology TL-50
Model Number : TL-50 (estimated)
Codename : Taylor
Revision : BH-F2
Technology : 0.09µ
CPU ID : F.8.2
CPU IDEx : F.48.2
Brand ID : 2
K8 Revision : 5.2
Energy Efficient : Yes
Number of Logical Processors : 2
Number of Physical Processors : 2
Mobile : Yes
>> Instructions
IA-64 Technology : No
X86-64 Technology : Yes
FPU128 : No
SSE5 : Yes
SSE4a : No
SSE4.2 : No
SSE4.1 : No
S-SSE3 : No
SSE3 : Yes
SSE2 : Yes
SSE : Yes
Extended 3DNow! Technology : Yes
3DNow! Technology : Yes
3DNOW Prefetch : No
3DNow! Pro Technology : Yes
AMD MMX Technology : Yes
MMX Technology : Yes
Cyrix MMX Technology : Yes
CLF - Cache Line Flush : Yes
CX8 - CMPXCHG8B : Yes
CX16 - CMPXCHG16B : Yes
CMOV - Conditionnal Move Inst. : Yes
MON - Monitor/Mwait : No
POPCNT : No
RDTSCP : Yes
SEP - Fast System Call : Yes
>> Miscellaneous
- [A ton of random acronyms were listed under Misc. - I removed but can provide if you think you need more info]
<<< Drives >>>
> Number of Disk Controller : 2
>> General Information
Disk Controller : Nvidia Corp MCP51 Parallel ATA Controller
Disk Controller : Nvidia Corp MCP51 Serial ATA Controller
>> Drive Controller Features #1
Mode : IDE
AHCI : No
>> Drive Controller Features #2
Mode : IDE
AHCI : Yes
IDE Legacy : No
NCQ : No
Port Multiplier : No
> Number of Hard Disk : 2 [One is an external, removable USB flash drive]
>> General Information
SMART : Version 1.1
>> Informations Hard Disk FUJITSU MHV2100BH PL
Revision : 892C
Serial ATA : Yes
Serial ATA version : 2.0
Support : ATA/ATAPI-7
Size : 100 GB
Cache : 8 192 KB
ECC Size : 4
Multiple Sector : 16
IORDY : Yes
LBA Mode : Yes
DMA Mode : Yes
TCQ Mode : No
NCQ Mode : No
CFA Power Mode : No
SCT Mode : Yes
NV Cache : No
Multiword DMA Mode : 2
PIO Mode : PIO 4
UDMA Mode max. : 5 (ATA-100)
UDMA Mode Enabled : 5 (ATA-100)
SMART : Yes - Enabled
Power Management : Yes
Acoustic Management : No
Security Mode : Yes
Trusted Computing : No
Write Cache : Yes
48-bit Address : Yes
Cylinders : 193821
Heads : 16
Sectors per Track : 63
>> Partitions - [More partition info later]
Hard Disk #1 : Partition #1 (80 GB) - C:
Hard Disk #1 : Partition #2 (11 GB) - D:
Hard Disk #1 : Partition #3 (1 GB)
Hard Disk #3 : Partition #1 (186 GB) - External flash drive.
> Drives Letters : C:\ D:\ E:\ F:\ G:\ H:\ I:\ J:\ K:\
>> General Information
Boot Drive : :\
> Drive C: (Hard Disk) : 11 GB available on 86 GB - Internal HD
>> General Information
Disk Type : Hard Disk
Peripheral Type : ATA
Free Space : 13%
>> Drive Information
Volume Name : Unspecified
Files Name : 255
File Management : NTFS
Volume is Compressed : No
Case Sensitive Search : Yes
Preserves Filename Case : Yes
Unicode Filenames : Yes
Access Control List : Yes
Named Streams : Yes
Object Identifiers : Yes
Reparse Points : Yes
Sparse Files : Yes
User Disk Quotas : Yes
Individual File Compression : Yes
Encryption : Yes
Share : No
>> Logical Features
Sectors per Cluster : 8
Bytes per Sector : 512
Cluster size : 4 KB
Free Clusters : 2709838
Total Clusters : 21145548
>> Physical Features
Cylinders : 12161
Heads : 255
Sectors per Track : 63
Bytes per Sector : 512
> Drive D: (Hard Disk) : 1 GB available on 12 GB - [My HP_RECOVERY partition (came with computer)]
>> General Information
Disk Type : Hard Disk
Peripheral Type : ATA
Free Space : 0%
>> Drive Information
Volume Name : HP_RECOVERY
Files Name : 255
File Management : FAT32
Volume is Compressed : No
Case Sensitive Search : No
Preserves Filename Case : Yes
Unicode Filenames : Yes
Access Control List : No
Named Streams : No
Object Identifiers : No
Reparse Points : No
Sparse Files : No
User Disk Quotas : No
Individual File Compression : No
Encryption : No
Share : No
>> Logical Features
Sectors per Cluster : 8
Bytes per Sector : 512
Cluster size : 4 KB
Free Clusters : 282974
Total Clusters : 3004307
>> Physical Features
Cylinders : 12161
Heads : 255
Sectors per Track : 63
Bytes per Sector : 512
> Drive E: (DVD-Rom) :
> Drive F: (DVD-Rom) :
> Drive G: (DVD-Rom) :
> Drive H: (DVD-Rom) :
> Drive I: (Removable Drive) : A flash\thumb drive.
> Drive J: (DVD-Rom) :
> Drive K: (Hard Disk) : My 200G USB hard-drive.
<<< Devices >>>
> [I have SCSI Host information if you need it, but for sake of space I'm not including.]
>> User Accounts
[I'm including User info because I think a possible source of problems is an inability to load services for users/inability to access user account services.]
Administrator : Built-in account for administering the computer/domain
ASPNET : Account used for running the ASP.NET worker process (aspnet_wp.exe)
Guest : Built-in account for guest access to the computer/domain
HelpAssistant : Account for Providing Remote Assistance
IUSR_[MY_COMP_NAME] : Built-in account for anonymous access to Internet Information Services
IWAM_[MY_COMP_NAME] : Built-in account for Internet Information Services to start out of process applications
[MY_MAIN_USERNAME]
SUPPORT_[#'s/letters] : This is a vendor's account for the Help and Support Service
> Local Group : Administrators
>> General Information
Remarks : Administrators have complete and unrestricted access to the computer/domain
>> Local Group Information
Group Member : Administrator
Group Member : [MY_MAIN_USERNAME]
> Local Group : Backup Operators
>> General Information
Remarks : Backup Operators can override security restrictions for the sole purpose of backing up or restoring files
>> Local Group Information
Group Member : [MY_MAIN_USERNAME]
> Local Group : Guests
>> General Information
Remarks : Guests have the same access as members of the Users group by default, except for the Guest account which is further restricted
>> Local Group Information
Group Member : Guest
Group Member : IUSR_[MY_COMP_NAME]
> Local Group : Users
>> General Information
Remarks : Users are prevented from making accidental or intentional system-wide changes. Thus, Users can run certified applications, but not most legacy applications
>> Local Group Information
Group Member : INTERACTIVE
Group Member : Authenticated Users
Group Member : ASPNET
> Local Group : Debugger Users
>> General Information
Remarks : Debugger users can debug processes on this machine, both locally and remotely
>> Local Group Information
Group Member : [MY_MAIN_USERNAME]
Group Member : IWAM_[MY_COMPUTER_NAME]
> Local Group : HelpServicesGroup
>> General Information
Remarks : Group for the Help and Support Center
>> Local Group Information
Group Member : SUPPORT_[#'s]
<b>PARTITION INFO</b>:
[I found the next text in a file created by partition magic - PQ_DEBUG.00#]
============================================================================
Disk 0: 12161 Cylinders, 255 Heads, 63 Sectors/Track.
============================ Partition Tables ==============================
Partition -----Begin---- ------End----- Start Num
Sector # Boot Cyl Head Sect FS Cyl Head Sect Sect Sects
---------- - ---- ---- ---- ---- -- ---- ---- ---- ---------- ----------
0 0 80 0 1 1 07 [1023 254 63] 63 169164387 [Large Drive Placeholders]
0 1 1 10529 254 63 Actual Values
0 1 00 [1023 0 1] 1C [1023 254 63] 169180515 24081435 [Large Drive Placeholders]
10531 0 1 12029 254 63 Actual Values
0 2 00 [1023 0 1] D7 [1023 254 63] 193261950 2104515 [Large Drive Placeholders]
12030 0 1 12160 254 63 Actual Values
==================================================================================
Disk 0: 95393.8 Megabytes
============================= Partition Information ==============================
Volume Partition Partition Start Total
Letter:Label Type Status Size MB Sector # Sector Sectors
------------- --------------- -------- -------- ---------- - ---------- ----------
C: NTFS Pri,Boot 82599.8 0 0 63 169164387
Unallocated Pri 7.8 None - 169164450 16065
Hid.FAT32X Pri 11758.5 0 1 169180515 24081435
Type D7 Pri 1027.6 0 2 193261950 2104515
[The "Hid.FAT32X" has that "Hid" because it was hidden after I ran ChkDsk and booted up the malfunctioning OS. I unhid it after this log was created.]
========================================================================
Boot Sector for drive C: Drive 1, Starting Sector: 63, Type: NTFS
========================================================================
1. Jump: EB 52 90
2. OEM Name: NTFS
3. Bytes Per Sector: 512
4. Sectors Per Cluster: 8
5. Reserved Sectors: 0
6. Number of FAT's: 0
7. Root Dir Entries: 0
8. Total Sectors: 0 (0x0)
9. Media Descriptor: 0xF8
10. Sectors Per FAT: 0
11. Sectors Per Track: 63 (0x3F)
12. Number of Heads: 255 (0xFF)
13. Hidden Sectors: 63 (0x3F)
14. Big Total Sectors: 0 (0x0)
15. Unused: 0x80 00 80 00
16. Total NTFS Sectors: 169164384 (0xA153E60)
17. MFT Start Cluster: 10 (0xA)
18. MFT Mirror Start Clust: 755455 (0xB86FF)
19. Clusters per FRS: 246
20. Size per Index Buffer: 1
21. Serial Number: 0x0987BA11090E3069
22. Checksum: 0x00000000
23. Boot Signature: 0xAA55
========================================================================
Boot Sector for drive *: Drive 1, Starting Sector: 169180515, Type: FAT32
========================================================================
1. Jump: E9 A7 00
2. OEM Name: RECOVERY
3. Bytes Per Sector: 512
4. Sectors Per Cluster: 8
5. Reserved Sectors: 32
6. Number of FAT's: 2
7. Reserved: 0x0000
8. Reserved: 0x0000
9. Media Descriptor: 0xF8
10. Sectors Per FAT: 0
11. Sectors Per Track: 63 (0x3F)
12. Number of Heads: 255 (0xFF)
13. Hidden Sectors: 169180515 (0xA157D63)
14. Big Total Sectors: 24081435 (0x16F741B)
15. Big Sectors Per FAT: 23472
16. Extended Flags: 0x0000
17. FS Version: 0
18. First Cluster of Root: 2 (0x2)
19. FS Info Sector: 1
20. Backup Boot Sector: 6
21. Reserved: 0x00 00 00 00 00 00 00 00 00 00 00 00
22. Drive ID: 0x80
23. Reserved for NT: 0x00
24. Extended Boot Sig: 0x29
25. Serial Number: 0x3EC62E70
26. Volume Name:
27. File System Type: FAT32
28. Boot Signature: 0xAA55
Thanks again for your time!! I wasn't exactly sure what info you would need on my system so I probably included a lot of irrelevant info - sorry!
I tried to resize my harddrive (C
using Partition Magic 8.0. There was an error during the resize and it never finished. Upon rebooting, I got a bluescreen and was not able to boot past the OS loading screen until I ran ChkDsk from a boot CD. Now the OS does not work correctly.Some aspects of how the malfunctioning OS operates that might be indicators of what's wrong:
- Only around 22 processes run after startup. Normally it's around 50.
- In windows task manager,under Processes tab, no "User Name" is listed for processes where it would normally say something like "SYSTEM" or my "USER_NAME".
- Appears programs that use Microsoft .NET Framework do not work ~ cause .NET error when run.
- Taskbar doesn't start automatically. I had to right click the tiny bit of taskbar that was showing and select a Toolbar (like Address) and then resize the toolbar to see it. I couldn't resize it without choosing a toolbar.
- Minimizing an open application does not show up on taskbar.
- Unable to Copy/Paste or drag & drop files and folders.
- When I open some programs (such as Help & Support Center), they do not start. I get the hourglass and can see the .exe process start up in the task manager, but then it disappears and no program starts.
- Says Recycle Bin on C:\ is corrupted.
- I think that some system services fail to start (certclas.inf, autoexec.bat, shmgrate.exe)
What I've tried so far:
I have a boot CD (Hiren's Boot CD v9.3) with recovery apps, but I couldn't effectively use most of the programs on it; I would select an app and it would create a drive (R
using 50MB of RAM space to run the app. The app would load properly, but my neither my mouse nor my keyboard would respond (no mouse cursor/ NO responsive keyboard buttons). My keyboard worked fine, however, in the Windows Setup/Startup screens. In desperation, I tried to run random recovery applications on the boot CD to see if my keyboard would work for any of them until I found one that ran ChkDsk /F automatically without input from me, so I was able to run that without using mouse/keyboard. The ChkDsk found numerous errors and attempted to correct them - I'll go into detail about this later.
The ChkDsk corrections allowed me to boot my original malfunctioning OS, but with strange results:
Many system services no longer boot and make it so that only certain programs function properly, and also I can no longer do simple functions such as copy-pasting a folder/file. I also can't get online using that OS. The program problem that is irking me the most is that I can't run System Restore - it says "System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again." I complied and restarted, but still got the same message. I'm doubtful that a system restore would fix a partition problem, but if it could, a solution that enables me to use System Restore might be all I need.
I then installed an alternate OS to see if a new OS would run correctly (and allow me internet access). It did, so now I have 2 OS's installed on my main drive C: (Win XP Media Center, Win XP Pro x64 Edition). The new OS functions (almost) normally. For example, as in my old OS, the new one won't play sounds. I think I just have to update/change drivers, so I don't think the problems with this OS are related to the partition error.
Some things I've noticed/remember that may be helpful:
- A check of the D: partition (my HP_RECOVERY partition) produces an error that says, "File size does not match FAT allocation for file."
- One of the applications I tried to run from the Boot CD auto-mounted something to the D Drive. My D Drive was occupied by the HP_RECOVERY partition that came pre-installed on the computer. I think this auto-mounting caused the D partition to become a "hidden" partition. I unhid the partition, but I'm not sure if data/recovery points were lost because of the auto-mounting.
- I have many recovery point folders (named RP###) from prior backups and ones that I recovered using Undelete software. The folders contain files named AO + letters and numbers and are of types .ini, .exe, .msi, .reg, .nfo, and .dll. The folders also contain files named change.log and RestorePointSize. If you know of a way that I could utilize these restore points, it might be helpful.
- I also Norton Ghosted PART of my C drive a week or 2 ago, so if I need files from that time I MAY have them - I just don't know which ones I might need or else I'd list them.
- When ChkDsk was run by the Boot CD, it found a lot of errors. It said something about invalid security ID's for hundreds of files. I think that to fix this it reassigned security ID's.
- I think the ChkDsk logged its actions in bootex.log. Here are a few lines that were repeated over and over and I thought are important:
From bootex.log
Numerous lines of the following:
"Deleted corrupt attribute list entry with type code 128 in file 9."
"Unable to locate attribute of type 0x80, lowest vcn 0x##L, instance tag 0x0 in file 0xLL#L."
"The attribute of type 0x80 and instance tag 0x0 in file 0x9 has allocated length of 0x14e2000 instead of 0x261000."
"Unable to locate attribute with instance tag 0x0 and segment reference 0x500000000db9e. The expected attribute type is 0x80."
"Deleting corrupt attribute record (128, $SDS) from file record segment 56222."
"The attribute list entry with attribute of type 0x80 and instance tag 0x5 should be after attribute of type 0x80 and instance tag 0x0."
"The security data stream is missing from file 0x9."
"The security data stream size 0x0 should not be less than 0x40000."
"Repairing the security file record segment.
Deleting an index entry with Id 256 from index $SII of file 9."
**Like 500 times**
"Replacing invalid security id with default security id for file 0."
**For files 0 - 1238**
*****************************************
So, if you think you can fix the problem with just the above info, please let me know. The rest of the post will be specifics about the program errors I get on the malfunctioning OS and computer specs information. The system info was all obtained while using the original malfunctioning OS.
Let me know if you need any more info from me. THANK YOU for your help!!!!
<<< Short System Summary >>>
OS (malfunctioning one): Microsoft Windows XP Professional 5.01.2600 Service Pack 2
-[Media Center Edition]
System Model: HP Pavilion dv9000 (dv9008nr)
System Type: x64-based PC
BIOS Version/Date: Hewlett-Packard F.28, 2/8/2007
<<< Detailed System Summary >>>
> Manufacturer : HP
> Mainboard : Quanta 30B9
> Chipset : nVidia nForce 410
> Processor : AMD Turion 64 X2 Mobile TL-50 @ 1600 MHz
> Physical Memory : 1024 MB (2 x 512 DDR2-SDRAM )
> Network Card : Broadcom Corp Dell Wireless 1390 WLAN Mini-PCI Card
> Operating System [Original/Malfunctioning OS]: Microsoft Windows XP Professional 5.01.2600 Service Pack 2
-[Most System Info programs display my OS being XP Pro, but it is actually Media Center Edition]
<<< Mainboard >>>
> Manufacturer : Hewlett-Packard
>> General Information
Product : HP Pavilion dv9000 (dv9008nr)
>> OEM Information
Manufacturer : HP
>> Chassis Information
Manufacturer : Quanta
Type : Notebook
> Bios : Hewlett-Packard
>> General Information
Manufacturer : Hewlett-Packard
Version : F.28
Date : 02 August 2007
Address : 0xE6CB on 1024 KB
DMI Version : 0.0
>> Characteristics
Flashable : Yes
Socketed : No
>> Functionality
APM : No
ACPI : Yes
ESCD : Yes
PnP : Yes
PCI : Yes
ISA : Yes
AGP : Yes
USB : Yes
PCMCIA : No
Smart Battery : Yes
>> Boot Information
Selectable Boot : Yes
CD-ROM Boot : Yes
PC Card (PCMCIA) Boot : No
I20 Boot : No
LS-120 Boot : No
1394 Boot : No
ATAPI ZIP Boot : No
>> Physical Capabilities
Multi-Processor : No
128-bit RAM : Yes
ECC : No
ChipKill ECC : No
HTC : Yes
DRAM Scrub Rate : Disabled
L3 Cache Scrub Rate : Disabled
L2 Cache Scrub Rate : Disabled
L1 Cache Scrub Rate : Disabled
>> APIC Information
Version : 1.01
Maximum Interrupts : 24
IRQ Handler enabled : No
>> Device Capabilities (PCI)
I/O Access : No
Memory Access : Yes
Bus Master Capable : Yes
Special Cycle Recognition : No
Memory Write & Invalidate : No
VGA Palette Snoop : No
Parity Error Response : No
Cycle Wait : No
System Error Line : No
Fast Back-to-Back : No
Detects Parity Errors : No
User Defined Format : No
PCI 66Mhz Bus Support : Yes
New Capability List : Yes
PCI Support : Hyper-Transport
PCI Support : Hyper-Transport
>> Memory Controller Information
Memory Controller : System Memory
Location : Mainboard
Error Correction Capability : No
Number of connectors : 2
Max. Module Size : 2048 KB
<<< Processor >>>
> Processor : AMD Turion 64 X2 Mobile TL-50
>> General Information
Type : AMD Turion 64 X2 Mobile
Internal Specification : AMD Turion(tm) 64 X2 Mobile Technology TL-50
Model Number : TL-50 (estimated)
Codename : Taylor
Revision : BH-F2
Technology : 0.09µ
CPU ID : F.8.2
CPU IDEx : F.48.2
Brand ID : 2
K8 Revision : 5.2
Energy Efficient : Yes
Number of Logical Processors : 2
Number of Physical Processors : 2
Mobile : Yes
>> Instructions
IA-64 Technology : No
X86-64 Technology : Yes
FPU128 : No
SSE5 : Yes
SSE4a : No
SSE4.2 : No
SSE4.1 : No
S-SSE3 : No
SSE3 : Yes
SSE2 : Yes
SSE : Yes
Extended 3DNow! Technology : Yes
3DNow! Technology : Yes
3DNOW Prefetch : No
3DNow! Pro Technology : Yes
AMD MMX Technology : Yes
MMX Technology : Yes
Cyrix MMX Technology : Yes
CLF - Cache Line Flush : Yes
CX8 - CMPXCHG8B : Yes
CX16 - CMPXCHG16B : Yes
CMOV - Conditionnal Move Inst. : Yes
MON - Monitor/Mwait : No
POPCNT : No
RDTSCP : Yes
SEP - Fast System Call : Yes
>> Miscellaneous
- [A ton of random acronyms were listed under Misc. - I removed but can provide if you think you need more info]
<<< Drives >>>
> Number of Disk Controller : 2
>> General Information
Disk Controller : Nvidia Corp MCP51 Parallel ATA Controller
Disk Controller : Nvidia Corp MCP51 Serial ATA Controller
>> Drive Controller Features #1
Mode : IDE
AHCI : No
>> Drive Controller Features #2
Mode : IDE
AHCI : Yes
IDE Legacy : No
NCQ : No
Port Multiplier : No
> Number of Hard Disk : 2 [One is an external, removable USB flash drive]
>> General Information
SMART : Version 1.1
>> Informations Hard Disk FUJITSU MHV2100BH PL
Revision : 892C
Serial ATA : Yes
Serial ATA version : 2.0
Support : ATA/ATAPI-7
Size : 100 GB
Cache : 8 192 KB
ECC Size : 4
Multiple Sector : 16
IORDY : Yes
LBA Mode : Yes
DMA Mode : Yes
TCQ Mode : No
NCQ Mode : No
CFA Power Mode : No
SCT Mode : Yes
NV Cache : No
Multiword DMA Mode : 2
PIO Mode : PIO 4
UDMA Mode max. : 5 (ATA-100)
UDMA Mode Enabled : 5 (ATA-100)
SMART : Yes - Enabled
Power Management : Yes
Acoustic Management : No
Security Mode : Yes
Trusted Computing : No
Write Cache : Yes
48-bit Address : Yes
Cylinders : 193821
Heads : 16
Sectors per Track : 63
>> Partitions - [More partition info later]
Hard Disk #1 : Partition #1 (80 GB) - C:
Hard Disk #1 : Partition #2 (11 GB) - D:
Hard Disk #1 : Partition #3 (1 GB)
Hard Disk #3 : Partition #1 (186 GB) - External flash drive.
> Drives Letters : C:\ D:\ E:\ F:\ G:\ H:\ I:\ J:\ K:\
>> General Information
Boot Drive : :\
> Drive C: (Hard Disk) : 11 GB available on 86 GB - Internal HD
>> General Information
Disk Type : Hard Disk
Peripheral Type : ATA
Free Space : 13%
>> Drive Information
Volume Name : Unspecified
Files Name : 255
File Management : NTFS
Volume is Compressed : No
Case Sensitive Search : Yes
Preserves Filename Case : Yes
Unicode Filenames : Yes
Access Control List : Yes
Named Streams : Yes
Object Identifiers : Yes
Reparse Points : Yes
Sparse Files : Yes
User Disk Quotas : Yes
Individual File Compression : Yes
Encryption : Yes
Share : No
>> Logical Features
Sectors per Cluster : 8
Bytes per Sector : 512
Cluster size : 4 KB
Free Clusters : 2709838
Total Clusters : 21145548
>> Physical Features
Cylinders : 12161
Heads : 255
Sectors per Track : 63
Bytes per Sector : 512
> Drive D: (Hard Disk) : 1 GB available on 12 GB - [My HP_RECOVERY partition (came with computer)]
>> General Information
Disk Type : Hard Disk
Peripheral Type : ATA
Free Space : 0%
>> Drive Information
Volume Name : HP_RECOVERY
Files Name : 255
File Management : FAT32
Volume is Compressed : No
Case Sensitive Search : No
Preserves Filename Case : Yes
Unicode Filenames : Yes
Access Control List : No
Named Streams : No
Object Identifiers : No
Reparse Points : No
Sparse Files : No
User Disk Quotas : No
Individual File Compression : No
Encryption : No
Share : No
>> Logical Features
Sectors per Cluster : 8
Bytes per Sector : 512
Cluster size : 4 KB
Free Clusters : 282974
Total Clusters : 3004307
>> Physical Features
Cylinders : 12161
Heads : 255
Sectors per Track : 63
Bytes per Sector : 512
> Drive E: (DVD-Rom) :
> Drive F: (DVD-Rom) :
> Drive G: (DVD-Rom) :
> Drive H: (DVD-Rom) :
> Drive I: (Removable Drive) : A flash\thumb drive.
> Drive J: (DVD-Rom) :
> Drive K: (Hard Disk) : My 200G USB hard-drive.
<<< Devices >>>
> [I have SCSI Host information if you need it, but for sake of space I'm not including.]
>> User Accounts
[I'm including User info because I think a possible source of problems is an inability to load services for users/inability to access user account services.]
Administrator : Built-in account for administering the computer/domain
ASPNET : Account used for running the ASP.NET worker process (aspnet_wp.exe)
Guest : Built-in account for guest access to the computer/domain
HelpAssistant : Account for Providing Remote Assistance
IUSR_[MY_COMP_NAME] : Built-in account for anonymous access to Internet Information Services
IWAM_[MY_COMP_NAME] : Built-in account for Internet Information Services to start out of process applications
[MY_MAIN_USERNAME]
SUPPORT_[#'s/letters] : This is a vendor's account for the Help and Support Service
> Local Group : Administrators
>> General Information
Remarks : Administrators have complete and unrestricted access to the computer/domain
>> Local Group Information
Group Member : Administrator
Group Member : [MY_MAIN_USERNAME]
> Local Group : Backup Operators
>> General Information
Remarks : Backup Operators can override security restrictions for the sole purpose of backing up or restoring files
>> Local Group Information
Group Member : [MY_MAIN_USERNAME]
> Local Group : Guests
>> General Information
Remarks : Guests have the same access as members of the Users group by default, except for the Guest account which is further restricted
>> Local Group Information
Group Member : Guest
Group Member : IUSR_[MY_COMP_NAME]
> Local Group : Users
>> General Information
Remarks : Users are prevented from making accidental or intentional system-wide changes. Thus, Users can run certified applications, but not most legacy applications
>> Local Group Information
Group Member : INTERACTIVE
Group Member : Authenticated Users
Group Member : ASPNET
> Local Group : Debugger Users
>> General Information
Remarks : Debugger users can debug processes on this machine, both locally and remotely
>> Local Group Information
Group Member : [MY_MAIN_USERNAME]
Group Member : IWAM_[MY_COMPUTER_NAME]
> Local Group : HelpServicesGroup
>> General Information
Remarks : Group for the Help and Support Center
>> Local Group Information
Group Member : SUPPORT_[#'s]
<b>PARTITION INFO</b>:
[I found the next text in a file created by partition magic - PQ_DEBUG.00#]
============================================================================
Disk 0: 12161 Cylinders, 255 Heads, 63 Sectors/Track.
============================ Partition Tables ==============================
Partition -----Begin---- ------End----- Start Num
Sector # Boot Cyl Head Sect FS Cyl Head Sect Sect Sects
---------- - ---- ---- ---- ---- -- ---- ---- ---- ---------- ----------
0 0 80 0 1 1 07 [1023 254 63] 63 169164387 [Large Drive Placeholders]
0 1 1 10529 254 63 Actual Values
0 1 00 [1023 0 1] 1C [1023 254 63] 169180515 24081435 [Large Drive Placeholders]
10531 0 1 12029 254 63 Actual Values
0 2 00 [1023 0 1] D7 [1023 254 63] 193261950 2104515 [Large Drive Placeholders]
12030 0 1 12160 254 63 Actual Values
==================================================================================
Disk 0: 95393.8 Megabytes
============================= Partition Information ==============================
Volume Partition Partition Start Total
Letter:Label Type Status Size MB Sector # Sector Sectors
------------- --------------- -------- -------- ---------- - ---------- ----------
C: NTFS Pri,Boot 82599.8 0 0 63 169164387
Unallocated Pri 7.8 None - 169164450 16065
Hid.FAT32X Pri 11758.5 0 1 169180515 24081435
Type D7 Pri 1027.6 0 2 193261950 2104515
[The "Hid.FAT32X" has that "Hid" because it was hidden after I ran ChkDsk and booted up the malfunctioning OS. I unhid it after this log was created.]
========================================================================
Boot Sector for drive C: Drive 1, Starting Sector: 63, Type: NTFS
========================================================================
1. Jump: EB 52 90
2. OEM Name: NTFS
3. Bytes Per Sector: 512
4. Sectors Per Cluster: 8
5. Reserved Sectors: 0
6. Number of FAT's: 0
7. Root Dir Entries: 0
8. Total Sectors: 0 (0x0)
9. Media Descriptor: 0xF8
10. Sectors Per FAT: 0
11. Sectors Per Track: 63 (0x3F)
12. Number of Heads: 255 (0xFF)
13. Hidden Sectors: 63 (0x3F)
14. Big Total Sectors: 0 (0x0)
15. Unused: 0x80 00 80 00
16. Total NTFS Sectors: 169164384 (0xA153E60)
17. MFT Start Cluster: 10 (0xA)
18. MFT Mirror Start Clust: 755455 (0xB86FF)
19. Clusters per FRS: 246
20. Size per Index Buffer: 1
21. Serial Number: 0x0987BA11090E3069
22. Checksum: 0x00000000
23. Boot Signature: 0xAA55
========================================================================
Boot Sector for drive *: Drive 1, Starting Sector: 169180515, Type: FAT32
========================================================================
1. Jump: E9 A7 00
2. OEM Name: RECOVERY
3. Bytes Per Sector: 512
4. Sectors Per Cluster: 8
5. Reserved Sectors: 32
6. Number of FAT's: 2
7. Reserved: 0x0000
8. Reserved: 0x0000
9. Media Descriptor: 0xF8
10. Sectors Per FAT: 0
11. Sectors Per Track: 63 (0x3F)
12. Number of Heads: 255 (0xFF)
13. Hidden Sectors: 169180515 (0xA157D63)
14. Big Total Sectors: 24081435 (0x16F741B)
15. Big Sectors Per FAT: 23472
16. Extended Flags: 0x0000
17. FS Version: 0
18. First Cluster of Root: 2 (0x2)
19. FS Info Sector: 1
20. Backup Boot Sector: 6
21. Reserved: 0x00 00 00 00 00 00 00 00 00 00 00 00
22. Drive ID: 0x80
23. Reserved for NT: 0x00
24. Extended Boot Sig: 0x29
25. Serial Number: 0x3EC62E70
26. Volume Name:
27. File System Type: FAT32
28. Boot Signature: 0xAA55
Thanks again for your time!! I wasn't exactly sure what info you would need on my system so I probably included a lot of irrelevant info - sorry!
