BigHeadDawg
IS-IT--Management
Hi, here's our issue in a nutshell:
Users (up to 5 at a time) will find that their connection to the TS hosting Great Plains, FRX, Crystal Reports, Office, etc will partially 'lock up.' What I mean is that some users won't be able to do anything in the TS environment and some will have limited accessibility to some programs and not to others. When they try to log off it might take them 10 to 20 minutes to actually log off. Once logged off they will not be able to reconnect. They will be stuck on a blue screen trying to reconnect after putting in their log on credentials.
Now, as an administrator to the actual computer that these apps are located on, when I initiate a log in when it has been reported that this 'lockup' has occurred I can log in but it takes me up to 10 to 20 minutes to actually gain access to the server. Once logged in I can access most applications except Printers and Faxes and apps like GP (which generated a Dynamics.exe has hung error in the events viewer along with other programs with the same error that may have been running at the time). I am pretty sure these application errors are a result of whatever is causing the T.Server to partially 'lockup' and not the cause of the lockup.
This issue happens when people attempting to print, in the middle of printing, not printing but doing batch files, or just working in Excel. We cannot recreate this issue on demand and 'appears' to be random.
What we've done:
Replaced the entire hardware system (started fresh on a whole new sever)
Reinstalled GP and it's users (twice)
Replaced standard TS printing with the Uniprint driver
Specs:
Windows 2003 SMB latest service pack
GP 8.0
Office 2003
Cisco VPN (to the terminal server)
Terminal Server is hosted off site
Users are remoting in from various locations across the country
We have been dealing with this for a very long time and really need to figure out what the heck is going on. Any help would be appreciated.
Thank you,
Rene
Users (up to 5 at a time) will find that their connection to the TS hosting Great Plains, FRX, Crystal Reports, Office, etc will partially 'lock up.' What I mean is that some users won't be able to do anything in the TS environment and some will have limited accessibility to some programs and not to others. When they try to log off it might take them 10 to 20 minutes to actually log off. Once logged off they will not be able to reconnect. They will be stuck on a blue screen trying to reconnect after putting in their log on credentials.
Now, as an administrator to the actual computer that these apps are located on, when I initiate a log in when it has been reported that this 'lockup' has occurred I can log in but it takes me up to 10 to 20 minutes to actually gain access to the server. Once logged in I can access most applications except Printers and Faxes and apps like GP (which generated a Dynamics.exe has hung error in the events viewer along with other programs with the same error that may have been running at the time). I am pretty sure these application errors are a result of whatever is causing the T.Server to partially 'lockup' and not the cause of the lockup.
This issue happens when people attempting to print, in the middle of printing, not printing but doing batch files, or just working in Excel. We cannot recreate this issue on demand and 'appears' to be random.
What we've done:
Replaced the entire hardware system (started fresh on a whole new sever)
Reinstalled GP and it's users (twice)
Replaced standard TS printing with the Uniprint driver
Specs:
Windows 2003 SMB latest service pack
GP 8.0
Office 2003
Cisco VPN (to the terminal server)
Terminal Server is hosted off site
Users are remoting in from various locations across the country
We have been dealing with this for a very long time and really need to figure out what the heck is going on. Any help would be appreciated.
Thank you,
Rene