Parnter Mail VS R5 dial zero time out... 1

[mimi77]

I have a customer who has a Partner Mail VS R5 and they said that their night auto attendant used to transfer callers to extension 13 when the caller did not make a selection and just stayed on the line, and during the day they said it transfered to ext 10. They said it has been set up working this way for the past few years and it "stopped" doing it just before Christmas. I did not set up this system, but as far as I know the dial zero is the same for day and night and there isn't a way to make it go to a different extension for the day and night menus. Is there a way to set up the vm so the day auto attendant dial zero timeout can go to ext 10 and the night aa dial zero timeout can go to ext 13?

 

[Lucentguru]

mimi,

you CAN define different zero timeouts for the day and night menus. log in to admin mb,9, then select 3 for AA, select AA#, then 1 for day or 2 for night. from there you can select 6 for modify selector codes. choose 0 action and then change ext to 13(for nights). be sure and follow the prompts to save your changes..i.e. * #, then # to skip recording new prompt and you must hear "...menu definition saved" or your changes will not be saved. good luck.

 

[mimi77]

Lucentguru,
I logged into the voicemail as you described and when I chose to modify (6) the night menu of auto attendant 1, it prompted me to record the greeting or press # to keep the current greeting. Then I went back and chose to listen to the menu instead of modifying it and when I pressed 2 to listen to the menu definitions it stated that the day and night menu definitons are the same. Any other ideas?

 

[TouchToneTommy]

VSR5 allows you to redefine the dial 0/timeout option, but it uses the same selector code definations for both day and night. Perhaps they also forwarded Ext. 10 to Ext. 13 when in the night mode?

 

[mimi77]

Touch Tone Tommy,
Good idea, I will try that. Thanks!