Parking Calls - Stop working for a brief time then starts again 1

[Twis]

Every few weeks I get a call from the attendent that she cannot park calls. I went to the main console and tried it myself. I come back in a day and I don't hear any complaints becuase it began to work again. What could be causing this Intermittent problem?

 

[tdaugirdas]

It would help if we knwe a bit more about the system - type, software vintage, modules, type of phones, etc.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Twis]

Merlin Legend rel 7.0 v14.2. The main console is a MLX24D with the extra console for the extensions. The remainder of the system is using MLX10D phones.
Module list:
008MLX
008MLX
800GS/LS
012T-R
008ATL
008MLX (x9)
007MLM 6 port Voice Mail

 

[tdaugirdas]

Have you checked the processor error logs for any clues? Is the main console an analog BIS-34D or an MLX 20L or 28D? If it's a BIS-34D - it could be a TTR availability issue. I would also reboot the processor - since that often clears up sporadic errors.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Attendant probably does not have ENOUGH System Access buttons.

In fact, I'd be willing to bet on it.

Add More SA Buttons and problem should go away.

 

[Twis]

Some time ago we were going to set-up a “queued call” console but a tech talked us out of it. He suggested to add more SA buttons which I did. I now have 9 SA buttons available. At the time I saw this problem happen, the console was clear of any calls. I dialed in with a cell phone and the system when I tried to park the call, the park extension acted as if it was dead.
I checked the log and in the last 99 errors there has been “Command Buffer Full” and “Invalid Sanity Response" from 09/07/2005 to 09/13/2005.

Last 99 System Errors:

A Message ss/pp Cnt First Last Code
A COMMAND BUFFER FULL 01/00 - - 09/12 17:23:16 000E
A INVALID SANITY RESPONSE 01/00 - - 09/13 08:32:27 7804
A COMMAND BUFFER FULL 01/00 - - 09/13 08:32:27 000E
A COMMAND BUFFER FULL 01/00 - - 09/06 21:27:22 000E
A INVALID SANITY RESPONSE 01/00 - - 09/07 00:19:25 7804
A COMMAND BUFFER FULL 01/00 - - 09/07 00:19:25 000E
A INVALID SANITY RESPONSE 01/00 - - 09/07 08:50:02 7804
A COMMAND BUFFER FULL 01/00 - - 09/07 08:50:02 000E

 

[merlinman]

Sounds like a "SICK PUPPY" some how.

I would first remove (DROP) all errors and then reboot with a POWER DOWN and BACK UP, and see if the GREMLINS go away.

Start there and we shall see....