Parking Calls Across an SCN in 7.0

[Justplainjo]

Here's the scoop.

2 IP Office IP500 V2's. Both are running 7.0(23) with the patch as well. The systems are connected using SCN.

I have Park appearances setup for the users.

When someone logs into their extension in the second location, the park slots are for that system, not for their "home system".

Avaya says you cant park calls across an SCN.

Any ideas on how to get this to work or how to "fake" it?

 

[Bucky101]

No you wont be able to get this going im afraid. The best you be able to do is setup a short code to unpark the call

 

[Bas1234]

How many user do you have on both sites?
If you have just a few on site a or b then you could make those users hot deskers from site a. Then let them log in on site b.

Otherwise you need to transfer it to empty groups and use call pickup.

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It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

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