Parked call indiction on DT700 phones (SV8500)

[phadobas]

Is there a way to indicate on stations that a call has been parked in the system?
I have it implemented whereby FKY=158 (they call it "Call Park Deluxe Hold/Retrieve) will park a call. Anybody who has that key programmed on their phones and programmed into the same call-park group, can retrieve that call by pressing that button.

However, when a call is parked, it disappears from the phones; there is no indication that it's parked. Any way to show that to the users?

 

[PFD45]

I just read the "Feature Description" in the manual and I didn't see any reference to an alert when a call was parked.

But then I can't figure out why there would be? Not to be sarcastic but if you wanted to let a group know that there is a call waiting to be answered by anyone in that group, wouldn't you just transfer it to a shared virtual or a UCD group?

Whenever I implemented Call Park it was with the understanding that immediately after a call was parked, an announcement was made that there is a call parked for a certain person or department.

I'm always up for learning new tricks though.

 

[phadobas]

Well it's pretty much user-preference: how they want it to work.

What I have is user 5000 getting a call, but really, user 5001 is the one to handle it. So now what do you do?

1) transfer. Except that's too many buttons to press.
2) line appearance. 5000 puts the call on hold and 5001 picks it up from hold, since it has a line appearance of 5000. That works but then it ties up the line 5000 for the duration of the call.
3) Park. It's pretty close to what my users like. 5000 parks the call with a press of ONE button and hangs up. 5001 in the office next door however, needs to be notified that there is a parked call. Then he goes off hook and retrieves the call with the press of one button. If only those buttons lit up...

 

[PFD45]

Put 5001 as a DSS/BLF?
1 button transfer.

 

[OMBD]

Make a virtual appear on all phones in question....transfer calls to that virtual using call pick group (one button) option to answer which will move the call from the virtual to the users prime line.

May work for your scenario. Park and Page are normally used in that order to have parked calls retrieved.
Hope this helps.