Park Slot Engaged

[GusandEdie]

I have a site where if calling the main number and choosing option 1 of the auto attendant it rings busy and shows park slot engaged in system status. I have never encountered this before. Any information would be very much appreciated. This is random and not every call.

 

[sizbut]

Perhaps more information otherwise we're guessing how the auto-attendant is configured, which voicemail service is being used, the type of IP Office and its operating mode. You didn't even tell us what option 1 does when it works (other than works).

Stuck in a never ending cycle of file copying.

 

[GusandEdie]

IPO is in PBX mode, 11.0
We are also using VM Pro
Option 1 routes to a hunt group with two members.

When you choose option 1 it immediately rings busy although it is not every call. When it does ring busy you can see the status say park slot ENGAGED.

I have never seen park slot ENGAGED and am looking for others who might have and give me some insight.

 

[IPid10t]

Do any of the extensions (Hunt group, or User extensions) conflict with any shortcodes on your system?
Do any of your users have something in their user shortcode tab, or have call forwarding, or twinning setup?

 

[joul]

System Monitor app should tell you what's wrong.
Call tab: select Targeting and Voicemail Client.

A successful call with button 1 pressed Should look something like this: (using Action type Transfer , not "Normal Transfer" )

20:31:11 5834987mS LVM(audio): Audio3: AutoAttIntroNode:TMFHit: digit: 1
20:31:11 5834987mS LVMail: Client3: AutoAction: called: BlindTransfer <GroupName>
20:31:11 5834987mS LVMail: Client3: Transfer Status: Idle -> ReleaseWait
20:31:11 5834987mS LVMail: Client3: SendMsg: CMTransfer to CM
20:31:11 5834988mS LVM(silence): Client3: DTMFDigit: Restart silence detection
20:31:11 5834989mS CMTARGET: 0ad7d4c7480003f1 251.1207960561.0 3 <Name of Ringing Extension>.0: ADD TARGET (N): number=Hotellet type=100 depth=1 nobar=1 setorig=1 ses=0