buttercool
IS-IT--Management
Hi Folks,
Had a question about park pickup across TIE lines (PRI set up for DMS100). In my setup there's a Cisco CM tied to an Opt 11c where there are 5 park slots defined (11c park slots: 2300-2304). On the 11c parking works as expected with calls being parked from 2616 digital phones, and picked up from any other phone (on the 11c) by dialing the 230X park slot displayed.
From the perspective of the TIE lines, everything is working perfectly as well (except for park) -- I can 4 digit dial from the 11c to the Cisco CM extensions via DSCs and can dial 11c extensions from the Cisco CM (via CM routes pointing at a gateway that connects the PRI to the 11c), there's also working caller ID, and outside call tandem'ing thru the Cisco CM SIP trunks to the outside world.
The issue I'm facing is that I'm unable to successfully retrieve the calls parked on the 11c from my Cisco CM extensions despite having the appropriate routes set up. I also checked the RCLS on the ROUT for the TIE lines and it's set to INT (used to be EXT, but it makes no difference for the park functionality from what I've found).
So, in short here's how it plays out:
- 11c Phone receives a call (in this case from another 2616 on the 11c)
- 11c Phone parks call
- 11c places call into park slot 230X
- Cisco CM user picks up phone and dials 230X
- Cisco CM user receives busy tone
- Meanwhile, another 11c user can dial the 230X number and retrieve the call successfully
I've run the Dialed Number Analyzer on the Cisco side for 230X and the calls are being routed correctly, and I can also see them traversing the PRI gateway so it appears that the 11c is rejecting calls to the park slots over the TIE lines/channels.
Is what I'm doing even possible from the perspective of the Meridian 11c, or is rejection of calls to park slots over TIE lines by-design?
As always, any and all help is much appreciated
Thanks,
bc
Had a question about park pickup across TIE lines (PRI set up for DMS100). In my setup there's a Cisco CM tied to an Opt 11c where there are 5 park slots defined (11c park slots: 2300-2304). On the 11c parking works as expected with calls being parked from 2616 digital phones, and picked up from any other phone (on the 11c) by dialing the 230X park slot displayed.
From the perspective of the TIE lines, everything is working perfectly as well (except for park) -- I can 4 digit dial from the 11c to the Cisco CM extensions via DSCs and can dial 11c extensions from the Cisco CM (via CM routes pointing at a gateway that connects the PRI to the 11c), there's also working caller ID, and outside call tandem'ing thru the Cisco CM SIP trunks to the outside world.
The issue I'm facing is that I'm unable to successfully retrieve the calls parked on the 11c from my Cisco CM extensions despite having the appropriate routes set up. I also checked the RCLS on the ROUT for the TIE lines and it's set to INT (used to be EXT, but it makes no difference for the park functionality from what I've found).
So, in short here's how it plays out:
- 11c Phone receives a call (in this case from another 2616 on the 11c)
- 11c Phone parks call
- 11c places call into park slot 230X
- Cisco CM user picks up phone and dials 230X
- Cisco CM user receives busy tone
- Meanwhile, another 11c user can dial the 230X number and retrieve the call successfully
I've run the Dialed Number Analyzer on the Cisco side for 230X and the calls are being routed correctly, and I can also see them traversing the PRI gateway so it appears that the 11c is rejecting calls to the park slots over the TIE lines/channels.
Is what I'm doing even possible from the perspective of the Meridian 11c, or is rejection of calls to park slots over TIE lines by-design?
As always, any and all help is much appreciated
Thanks,
bc