paper (media) jam error after first page prints

[ispconsultant]

I have an 840, and I am getting a paper jam error AFTER the first page has printed and is sitting in the top tray. I dont believe there is an error code.
The next page has not been picked up yet, and if you open the top cover, and close it without doing anything, it resets and the job starts again. This will go on forever.
I have had the printer in to Xerox Service center and they didnt really have a clue. I got a copy of the printer service manual and it doesnt mention this either (and without an error code, the service manual is worthless).

Any ideas????

Please send me an email at ispconsultant AT yahoo.com if you have any ideas...

Thanks
Mike

 

[ispconsultant]

Service teck came out and fixed. Disregard...

 

[SOHO11]

Hi Mike,

If there is no damage to the paper after the first page is out. You can almost say it is defiently an actuator arm (paper jam sensor) not returning to its home position. so when the first page comes through it pushes the arm forward and then the arm does not return back. Try looking in the service manual for the actuators and check that they move freely.

Regards