Panic Button that signals to reception with custom display message. 3

[Khampas]

Hi Avaya experts,

I am able to program a button to automatically dial the receptionnist's extension but is it possible to change the display that appears on the destination phone ?
Exemple, in the nurse's telephone, they want a panic button that signal to the reception and they would like it to display 'PANIC BUTTON FROM NURSE OFFICE' so the receptionnist can act accordingly. I'm using Avaya IPO 11.0.4.6.0 Build 18

Thank you

 

[sizbut]

Have a look at the "Display Msg" button function (Advanced | Dial | Display Msg).

Stuck in a never ending cycle of file copying.

 

[Khampas]

How do i combine the (Advanced | Dial | Dial Physical Extension by Number) with the (Advanced | Dial | Display Msg) ?

 

[Okkie26]

Make a call button to a huntgroup, where the receptionist is a member of.

That way it will show the HG name on the display

 

[sizbut]

? why would you need "Dial Physical Extension by Number", is there something you left out of the scenario description?

Stuck in a never ending cycle of file copying.

 

[Khampas]

Okkie26: I tried the huntgroup and put the reception's extension in it but it doesnt shows the HG name on the receptionnist's phone; it shows the phone's user id.

sizbut: you're right i dont need the dial. So for the display msg button in action data, i entered 5483";PANIC FROM NURSE" After saving and merging, the button doesnt do anything. Is there a compatibility problem with the phone? we are using J179 model

Thanks a lot, you're helping a n00b who is self learning avaya ipo due to illness to the staff.

 

[Khampas]

Finally it works using huntgroup and using the group dial in button programming.

Thanks again for the help.

 

[tac84]

@Khampas would you mind posting a picture/screen shot of how you programmed the button for this? It's a great idea but I can't get it working and I'm curious how you ended up programming the button

Thanks, Tim
Adelaide, Australia

 

[snowman50]

Create a hunt group 400 ..
Name it PANIC from Nurse
Add your members you want to ring for this group

On the members phones create a button-select Group enter 400 or select from drop down list

This is the button that will alert on the phones.


On the person phone who is going to call the group.
Add a user button dial 400 name it PANIC

So when the user press the button Panic it rings the group 400
The group button on the phones will ring and display PANIC FROM NURSE .

 

[Khampas]

Great explanation snowman50 !

I also tried using the display msg button. And credit to this post:

https://www.tek-tips.com/viewthread.cfm?qid=1728787

i was able to make it work but its not perfect.

Does anyone know if its possible to make the display msg button or shortcode ring more than once ?

 

[budbyrd]

Hey! I guess my design was on here. I knew I had done it before but don't work for that vendor any more and most of my designs were lost to me. Display message will only do the attention ring. Sad part is the Avaya solution for Kari's law works in almost an identical way. You would think a 911 indication would be an obnoxious noise that would persist until acknowledged.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[tac84]

@budbyrd your design is excellent!

Thanks for everyones help.

Thanks, Tim
Adelaide, Australia