Panasonic problems

[phoneguy2286]

I have a couple of Panasonic customers (I usually stick to Nortel, but won't give up any work). One in particular has some issues that have recently surfaced.

The system is a KXTD1232.

A couple of phones quit generating DTMF after some time on the phone. (this is a medical office, and they call quite often to verify information through automated systems). There seems to be no rhyme-or-reason to the issue. I could not reproduce it. The person complaining about it said that the tones TOTALLY go away.
--if they can't duplicate it, I am hard pressed to fix it. I was wondering if there is a certain sequence to STOP dtmf from being generated, maybe they were hitting those digits. I know it's a long shot, so anything else would be helpful.

The other issue is a CO port that drops calls after 3 seconds. Every call, no matter what line is coming in.

It is line 5. I checked all the settings that I could find, and they are all the same as the other ports (with no problems). I even changed some of the settings, to try to compound the problem...then changed them back. I also swapped the rj11 jack into the system, swapping lines 5 and 6 with lines 7 and 8. The problem stayed on the port.

Any input would be greatly appreciated.

Thanks,
Gene

 

[cwc3]

sounds like you need to swap out the ksus or get a
replacement internal board

 

[rivet]

maby the dtmf fault is linked to the fault on line 5 cwc3 is right seems like the ccu is shot there should be no problem getting replacment parts


peter

 

[tipNringKY]

co to co disconnect setting in your COS and the DTMF problem can also be fixed I have worked on it before but I cant recall the fix or if it wasx just a short coming of the PBX but I am pretty sure there was a fix. Ill post tuesday if I remember

 

[phoneguy2286]

I checked the settings...all of the settings on the CO ports are the same. I even tried to change a bunch of the settings, then change them back (just incase there was some form of "corruption" in the programming). No dice.

 

[cwc3]

what are you using for a program for programing
have you tried to reintialize the system?
really sounds like you took a hit do you have a spare ksu?