Panasonic CA Supervisor troubleshooting

[scoyle7832]

Ok, We bit the bullet and moved ahead with Communications Assistant Supervisor from Panasonic for our client. We're left with one problem. After an upgrade to V5 firmware on our TDE-100, and installation of the license file (verified) we're unable to connect to CA as supervisor, only basic (10 licenses included with the voip-dsp card) and pro trial seem to work. When connecting with a CA installed as Supervisor it shows an error - see screenshots attached by mediafire link in RTF.

 

[Mike_K]

For TDE100C ver.5.0 you must use CA ver.3 or ver.4

 

[obtsystems]

have you checked under extension settings option 9 and check if ca is enabled

 

[scoyle7832]

We double checked both of those, and the settings were good as we expected. What the issue ended up being is the setting of the supervisor extension in the ICD Group. A little odd requirement but that seemed to resolve the issue!