Paging on 3904 set

[pcwizlondon]

We have two facilites linked with a T1 and have a Valcom V-2003 paging controller at each site programmed as a COT trunk. On our only 3904 set I can't break the valcom tone on ONE of the units. Everything works fine on ACOD 85 but I can't break tone on ACOD 86. I have checked the route and trk programming for the two valcom's and they are identical. It works fine from any other phone I try and have tried replacing the set with a 3903 and reprogramming but still get the same problem. Any ideas?

 

[acewarlock]

Does the location that doesn't work have any 500 type phones?

you need a digitone receive (DTR) in that system. also is EES turned on at that system.


This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[pcwizlondon]

Yes there is an analog card and sets at the remote site. I can page from ANY other digital or analog site with CLS UNR set. I just can't page to ACOD 86 wiht this 3904 at extension 2001. I will check if EES is turned on.

 

[Engine1]

As I understand it, the paging is at a remote site. You connect to the Valcom, but just can not break the tone to select the zone. The problem is likely the Valcom is not returning answer supervision. You can try MANO = YES in the RDB.

 

[pcwizlondon]

I tried MANO=YES but no luck. I can page at the second site from other phones just not this one 3904.

 

[acewarlock]

What happens when you try to page???
Dialtone still there?
Fast busy?
Silence?

Post the TNB of that set and the RDB for the page route.


This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[phonz1]

if it works from any other set, just not this one, replace it, otherwise, change the port!

 

[acewarlock]

Or try coping from another 3904 that works.


This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[pcwizlondon]

Unfortunately this is the only 3904 we have. I have replaced it with a 3903 as the same DN but have the same results. I have also switched TN's. When I had the 3903 at that jack I could program it as a different DN and it worked. If I had the DN set to a 200x number it would not work.

 

[acewarlock]

Telling us it doesn't work is telling us anything. What are you getting, anything???????????

Post the TNB of the 3904 and a working 3903 and then we might be ablr to help you, but your not giving us any info.


This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[phonz1]

what I get out of this is you have 1 - 3904, you cant page over a tie line, but with any other phone, you can? or, can you page to the ACOD 85 and not 86, the keypad is bad.... I would get another 3904 and try it, it works with 3903's and not 3904's, it's either the TN or the set... you've tried the TN, now try the set

 

[acewarlock]

Can you break dialtone to ACOD 85 from either site?
Can you break dialtone to ACOD 86 from either site?


This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[SuperKingCobra]

Have you tried flasing the 3904 in ld 32 ?
Could be an early version of loadware.