Paging Disconnect

[phoneguy2286]

We have a group of phones that access paging via a loop start trunk port. Occasionally the trunk will hang open, making the paging busy when noone is using it. Can someone tell me how to impose a disconnect timer on the trunk line? (after 2 minutes, for example). I've tried using a COR with a disconnect timer on the trunk, and it did not work..

CLASS OF RESTRICTION

COR Number: 44
COR Description: Test page

FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
MF Incoming Call Trace? n
Brazil Collect Call Blocking? n
Block Transfer Display? n
Block Enhanced Conference/Transfer Displays? y
Remote Logout of Agent? n


Station Lock COR: 44 TODSL Release Interval (hours):





Station-Button Display of UUI IE Data? n
Service Observing by Recording Device? n
ERASE 24XX USER DATA UPON
Dissociate or unmerge this phone: none
EMU login or logoff at this phone: none
Mask CPN/NAME for Internal Calls? n
SAC/CF Override by Team Btn? n Priority Call? n Dialing? n
SAC/CF Override Protection for Team Btn? n Priority Call? n Dialing? n



one-X Server Access? y
Team Btn Silent if Active? n Priority Ring? n
Team Btn Display Name? n Pick Up by Going Off Hook? n

Outgoing Trunk Disconnect Timer (minutes): 2

 

[avayatek1961]

There is a setting in sys par fea page 6 use COR for trunk disconnect.Change to Y

 

[AvayaTier3]

This is new for CM2 (R012) and higher

display system-parameters features                              Page   6 of  15
                        FEATURE-RELATED SYSTEM PARAMETERS
         Public Network Trunks on Conference Call: 5              Auto Start? n
    Conference Parties with Public Network Trunks: 6               Auto Hold? n
 Conference Parties without Public Network Trunks: 6          Attendant Tone? n
         Night Service Disconnect Timer (seconds): 180         Bridging Tone? n
                 Short Interdigit Timer (seconds): 3         Conference Tone? n
              Unanswered DID Call Timer (seconds):            Intrusion Tone? n
              Line Intercept Tone Timer (seconds): 30      Special Dial Tone? n
                 Long Hold Recall Timer (seconds): 0     Mode Code Interface? n
                      Reset Shift Timer (seconds): 0
     Station Call Transfer Recall Timer (seconds): 0
                               DID Busy Treatment: tone
        Invalid Number Dialed Intercept Treatment: tone
               Allow AAR/ARS Access from DID/DIOD? n
                 Allow ANI Restriction on AAR/ARS? n
[COLOR=red]      Use Trunk COR for Outgoing Trunk Disconnect? y[/color]
                  7405ND Numeric Terminal Display? n                  7434ND? y

display cor 1                                                   Page   2 of  22
                              CLASS OF RESTRICTION

                     MF Incoming Call Trace? n
               Brazil Collect Call Blocking? n
                     Block Transfer Display? n
Block Enhanced Conference/Transfer Displays? y
                     Remote Logout of Agent? n


                           Station Lock COR: 1
[COLOR=red]  Outgoing Trunk Disconnect Timer (minutes): 2 to 999 or blank[/color]

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[phoneguy2286]

I tried that, and it still did not disconnect.

I also tried setting my phone to COR 44

it's Monday, maybe my brain isn't working.

 

[avayatek1961]

I had alot of issues with this. My main trouble was people paging then directly answering a call which would put the paging port on hold with music on all the speakers. If I recall I had to do a speed dial with AAR and TAC# del 3 digits and insert 1 which would be heard over paging (single zone).It all came down to the timer not being started until a digit is sent.I never did implement it. Another option is station paging units have a disconnect timer since alot of them are used with centrex.

 

[phoneguy2286]

that is almost exactly what we have done for acces issues... used uniform dialplan to mask the number, and then assigned it in the group speed dial that we use for paging...if the station is allowed to page...just give it that speed dial group, and use the same feature access...


THEN, if you have to change the uniform dial number..it really doesn't impact the user. they just keep dialing the group access number...

BUT....we are still having the occasional user who leaves the phone off hook..or transfers it..or whatever...

 

[AvayaTier3]

Paging works better in this regard with ground start or an Aux trunk circuit pack with control leads.

also on loop-start trunk used for paging use "wats" as trunk type.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[avayatek1961]

All of my issues with on paging were at LSP's (G700 G250 and G450) which do not have aux cards or paging loudspeaker options. I don't believe Wats is an option at the Lsp's. Also ground start doesn't help because in my case people were putting the page trunk on hold by answering another caller without hanging up.And by using a speed dial code they couldn't see a line on hold.
My main recourse was training user to press the drop key after paging.
With the 24xx series and their poor design of the handset hanging up I have had users not hang up the phone properly after paging and as you can imagine hearing people talk over the paging system is not good.

 

[phoneguy55]

I use watts on G700. With CM5 there is a a setting on page 3 of the trunk group "used only for paging". If you set that to yes then a voice paging timeout (sec) field appears.

I've set this up, but haven't tested it yet.

 

[phoneguy2286]

group type is wats..

trunk type is loop start

I don't see the "used only for paging"

Group Number: 50 Group Type: wats CDR Reports: y
Group Name: Paging COR: 91 TN: 8 TAC: 661
Direction: outgoing Outgoing Display? n
Dial Access? y Busy Threshold: 255
Queue Length: 0 Country: 1
Comm Type: voice
Trunk Flash? n

Trunk Type: loop-start
Group Type: wats Trunk Type: loop-start

TRUNK PARAMETERS

Outgoing Dial Type: automatic Incoming Dial Type: tone
Trunk Termination: rc Disconnect Timing(msec): 500

Sig Bit Inversion: none
Analog Loss Group: 6 Digital Loss Group: 11
Trunk Gain: high

Disconnect Supervision - Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n
Administer Timers? y
TRUNK FEATURES
ACA Assignment? n Measured: none
Maintenance Tests? y
Data Restriction? n


Suppress # Outpulsing? n

Charge Conversion: 1
Decimal Point: none
Currency Symbol:
Charge Type: units
Per Call CPN Blocking Code:
Per Call CPN Unblocking Code:

Outgoing ANI: Ds1 Echo Cancellation? n

 

[phoneguy55]

what version of CM are you running? I pretty sure it needs to be CM5 and greater.

 

[phoneguy2286]

5.2.1

 

[avayatek1961]

I think this is the reason we are not seeing these fields

Because Port Network Support field on the System Parameters Customer Options screen is to Y, There is no Used Only for Paging? field and ?Voice Paging Timeout? field on Page 3 of trunk group when the type is Wats.

 

[avayatek1961]

Did you find a resolution to this

 

[phoneguy2286]

nope...can't seem to make them disconnect.