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Paging busy tone

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adelainey

adelainey

Technical User
Apr 28, 2010
81
CA
I have three Nortel branch offices. If some one makes a page to the PA system and hangs up there is a 10 second delay before the user can do another page. They will get a busy tone.

This happens at 2 of the 3 sites. Configs look all the same across.

Any ideas where to start looking?
 
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Busy TRAC

VTN 100 0 02 23
KEY 0 SCR MARP ACTIVE VTN 100 0 02 23

ORIG VTN 100 0 02 23 KEY 0 SCR MARP CUST 0 DN 7662 TYPE 1140
SIGNALLING ENCRYPTION: INSEC
MEDIA ENDPOINT IP: 172.17.112.171 PORT: 5200
TERM NONE
TDTN 2 SLOT 0 1 PTY SLOT 0 1
DIAL DN 1230408#
MAIN_PM BUSY AUX_PM OVFL
TALKSLOT NONE
EES_DATA:
NONE
QUEU DIAL
CALL ID 101 4810



KEY 1 MCR MARP IDLE
KEY 2 ADL IDLE
KEY 3 ADL IDLE
KEY 4 ADL IDLE
KEY 5 ADL IDLE
KEY 6 ADL IDLE
KEY 7 ADL IDLE
KEY 8 ADL IDLE
KEY 9 ADL IDLE
KEY 10 ADL IDLE
KEY 11 ADL IDLE
KEY 12 NUL IDLE
KEY 13 NUL IDLE
KEY 14 NUL IDLE
KEY 15 NUL IDLE
KEY 16 MWK IDLE
KEY 17 TRN IDLE
KEY 18 AO6 IDLE
KEY 19 CFW IDLE
KEY 20 RGA IDLE
KEY 21 PRK IDLE
KEY 22 RNP IDLE
KEY 23 NUL IDLE
KEY 24 PRS IDLE
KEY 25 NUL IDLE
KEY 26 NUL IDLE
KEY 27 NUL IDLE
KEY 28 NUL IDLE
KEY 29 NUL IDLE
KEY 30 NUL IDLE
KEY 31 NUL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 ADL IDLE
KEY 37 ADL IDLE
KEY 38 ADL IDLE
KEY 39 ADL IDLE
KEY 40 ADL IDLE
KEY 41 ADL IDLE
KEY 42 ADL IDLE
KEY 43 ADL IDLE
KEY 44 ADL IDLE
KEY 45 ADL IDLE
KEY 46 ADL IDLE
KEY 47 ADL IDLE
KEY 48 ADL IDLE
KEY 49 ADL IDLE
KEY 50 ADL IDLE
KEY 51 ADL IDLE
KEY 52 ADL IDLE
KEY 53 ADL IDLE
KEY 54 ADL IDLE
KEY 55 ADL IDLE
KEY 56 ADL IDLE
KEY 57 ADL IDLE
KEY 58 ADL IDLE
KEY 59 ADL IDLE
KEY 60 ADL IDLE
KEY 61 ADL IDLE
KEY 62 ADL IDLE
KEY 63 ADL IDLE
KEY 64 ADL IDLE
KEY 65 ADL IDLE
KEY 66 ADL IDLE
KEY 67 ADL IDLE



Connected TRAC

VTN 100 0 02 23
KEY 0 SCR MARP ACTIVE VTN 100 0 02 23

ORIG VTN 100 0 02 23 KEY 0 SCR MARP CUST 0 DN 7662 TYPE 1140
SIGNALLING ENCRYPTION: INSEC
MEDIA ENDPOINT IP: 172.17.112.171 PORT: 5200
TERM VTN 096 0 01 04 VTRK IPTI RMBR 1 37 OUTGOING VOIP GW CALL
FAR-END H.323 SIGNALLING IP: 172.30.161.10
FAR-END MEDIA ENDPOINT IP: 172.30.161.12 PORT: 5244
FAR-END VendorID: Nortel_CSE_1000;ssLinux-7.50.17
MEDIA PROFILE: CODEC G.711 MU-LAW PAYLOAD 20 ms VAD OFF
DIAL DN 1230408#
MAIN_PM ESTD
TALKSLOT ORIG 61 TERM 2
EES_DATA:
NONE
QUEU NONE
CALL ID 101 4845


---- ISDN ISL CALL (TERM) ----
CALL REF # = 421
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 7662 NUM_PLAN:pRIVATE TON:ABBREVIATED ESN:CDP
CALLED NO = 0408 NUM_PLAN:pRIVATE TON:ABBREVIATED ESN:CDP

KEY 1 MCR MARP IDLE
KEY 2 ADL IDLE
KEY 3 ADL IDLE
KEY 4 ADL IDLE
KEY 5 ADL IDLE
KEY 6 ADL IDLE
KEY 7 ADL IDLE
KEY 8 ADL IDLE
KEY 9 ADL IDLE
KEY 10 ADL IDLE
KEY 11 ADL IDLE
KEY 12 NUL IDLE
KEY 13 NUL IDLE
KEY 14 NUL IDLE
KEY 15 NUL IDLE
KEY 16 MWK IDLE
KEY 17 TRN IDLE
KEY 18 AO6 IDLE
KEY 19 CFW IDLE
KEY 20 RGA IDLE
KEY 21 PRK IDLE
KEY 22 RNP IDLE
KEY 23 NUL IDLE
KEY 24 PRS IDLE
KEY 25 NUL IDLE
KEY 26 NUL IDLE
KEY 27 NUL IDLE
KEY 28 NUL IDLE
KEY 29 NUL IDLE
KEY 30 NUL IDLE
KEY 31 NUL IDLE
KEY 32 ADL IDLE
KEY 33 ADL IDLE
KEY 34 ADL IDLE
KEY 35 ADL IDLE
KEY 36 ADL IDLE
KEY 37 ADL IDLE
KEY 38 ADL IDLE
KEY 39 ADL IDLE
KEY 40 ADL IDLE
KEY 41 ADL IDLE
KEY 42 ADL IDLE
KEY 43 ADL IDLE
KEY 44 ADL IDLE
KEY 45 ADL IDLE
KEY 46 ADL IDLE
KEY 47 ADL IDLE
KEY 48 ADL IDLE
KEY 49 ADL IDLE
KEY 50 ADL IDLE
KEY 51 ADL IDLE
KEY 52 ADL IDLE
KEY 53 ADL IDLE
KEY 54 ADL IDLE
KEY 55 ADL IDLE
KEY 56 ADL IDLE
KEY 57 ADL IDLE
KEY 58 ADL IDLE
KEY 59 ADL IDLE
KEY 60 ADL IDLE
KEY 61 ADL IDLE
KEY 62 ADL IDLE
KEY 63 ADL IDLE
KEY 64 ADL IDLE
KEY 65 ADL IDLE
KEY 66 ADL IDLE
KEY 67 ADL IDLE

 
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When I get the busy tone while paging.


.trac 000 0 02 00

ACTIVE TN 000 0 02 00 IPMG 000 0

ORIG TN 000 0 02 00 IPMG 000 0 V PHYSICAL TN 000 0 00 00 WATS RMBR 2 1 INCOMING TRUNK CALL
TERM NONE
TDTN 124 SLOT 0 13 PTY SLOT 0 18
DIAL DN NONE
MAIN_PM REOR
TALKSLOT NONE
EES_DATA:
NONE
QUEU DIAL
CALL ID 108 17755
 
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What is odd about that is that the paging trunk is the ORIG TN.
I think you need to go back to what KCFLHRC suggests and compare the trunk routes and TNs with the ones that work.
Maybe post the printouts here.
 
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Route with issue

Issue_Route_nzwxwy.jpg
 
Upvote 0 Downvote
Your "Trunk with issue" and "Good Trunk" screen caps are both of the same TN.

And Answer and Disconnect Supervision required is unchecked.
 
Upvote 0 Downvote
All branch sites have that same tn for the paging trunks. Been that way since day one as far as I know. Was setup by our TelCo. Could that be the issue?

answer and disconnect supervision required checkbox, what will that do once checked?

TIA
 
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Bad1_f6o056.jpg
Bad2_vo39ul.jpg
Good1_uwxy3t.jpg


Top two are ones that have issues and bottom one is the one that works. All have the same TN's.
 
Upvote 0 Downvote
Can you not print out the routes and trunks from the command line? The GUI doesn't really tell us anything.
 
Upvote 0 Downvote
DES PAGING
TKTP WAT
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK NO
ISDN NO
PTYP ACO
CNDP UKWN
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 0408
CPP NO
TARG
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3

IENB 5
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS NO
MANO YES
EQAR NO
OHQ NO
OHQT 00
TTBL 0
ATAN NO
OHTD NO
PLEV 2
ALRM NO


PAGE 002

ART 0
SGRP 0
ARDN NO
CTBL 0
AACR NO




DES PAGING
TKTP WAT
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK NO
ISDN NO
PTYP ACO
CNDP UKWN
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 0446
CPP NO
TARG
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3

IENB 5
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS NO
MANO YES
EQAR NO
OHQ NO
OHQT 00
TTBL 0
ATAN NO
OHTD NO
PLEV 2
ALRM NO


PAGE 002

ART 0
SGRP 0
ARDN NO
CTBL 0
AACR NO






DES PAGING
TKTP WAT
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK NO
ISDN NO
PTYP ACO
CNDP UKWN
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 0403
CPP NO
TARG
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3

IENB 5
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS NO
MANO YES
EQAR NO
OHQ NO
OHQT 00
TTBL 0
ATAN NO
OHTD NO
PLEV 2
ALRM NO


PAGE 002

ART 0
SGRP 0
ARDN NO
CTBL 0
AACR NO


Hoping this is what you want. From three sites.


 
Upvote 0 Downvote
So, the routes look identical. How about the actual trunks?
 
Upvote 0 Downvote
DES PAGING
TN 000 0 02 00 VIRTUAL
TYPE WAT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 2 1
NITE
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN CND ECD WTA LPR APN THFD SPCD
P10 NTC
TKID
AACR NO
DATE NO DATE


NACT






DES PAGING
TN 000 0 02 00 VIRTUAL
TYPE WAT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 2 1
NITE
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN CND ECD WTA LPR APN THFD SPCD
P10 NTC
TKID
AACR NO
DATE NO DATE


NACT





DES PAGING
TN 000 0 02 00 VIRTUAL
TYPE WAT
CDEN 8D
CUST 0
XTRK XUT
TIMP 600
BIMP 3COM
TRK ANLG
NCOS 0
RTMB 2 1
NITE
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DIP CND ECD WTA LPR APN THFD SPCD
P10 NTC
TKID
AACR NO
DATE 29 JUN 2017


NACT


Hoping this is what you are looking for.


 
Upvote 0 Downvote
is the last one the one that works?
it is different from the other two
CLS = DIP
also XTRK is XUT
 
Upvote 0 Downvote
Unfortunately no. That is one of the sites that doesn't work.
 
Upvote 0 Downvote
Your test calls are being made via tie lines so the incoming trunk routes at the far end are also a factor.
You need to compare those as well.
 
Upvote 0 Downvote
Have you tried swapping over the paging equipment?. The original report was that there was a delay of 10 seconds before it could be used again as busy tone is given whilst it's engaged.

It might not have anything to do with the CS1000 system as the paging equipment might have a problem or a delay timer set.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
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