Pabx system M110D not receiving outside calls

[activenew]

Hi everyone,

i have Pabx system M110D , we are facing problem that cannot receiving calls form outside.

i am tried to restart system but no luck.

please help me to avoid this problem.


Thanks.

 

[activenew]

<sUSIPIR=5702;
STATUS INFORMATION AT 11:22:29 22MAR16
DIR TYPE TRAFFIC STATE/PTR LINE STATE/PTR DIV STATE ADD INFO
5702 ATS IDLE #0251 FREE #0378 BSY,NAN
END

< sUSIPIR=5704;
STATUS INFORMATION AT 11:23:56 22MAR16
DIR TYPE TRAFFIC STATE/PTR LINE STATE/PTR DIV STATE ADD INFO
5704 ATS IDLE #0248 FREE #0376 BSY,NAN
END

<IODDP;
I/O DEVICE DATA
NODE IODEV/SUBFS BPOS/EQU I/O-BUS TYPE/USAGE STATUS AUTH
SYSN - 001-2-10 - - IN SERVICE
SYSN SYSDISK1 001-2-10-0 MASTER SILICON IN SERVICE
SYSSUBFS11
SYSSUBFS21
SYSN SYSTERMINAL 001-2-10-1 - MML - 7
SYSN CIL 001-2-10-2 - OUT IN SERVICE
SYSN VM 001-2-10-3 - OUT IN SERVICE
END


<ALLOP;
ALARM LOG
IDENTITY: CAD
VERSION: CXP1010104/4/TSWSP07/R8B

DATE: 22MAR16 TIME: 11:24:48
CLASS: 1
38 DISTURB. COUNTER INCREASED DUE TO FAULTY PROGRAM EXECUTION
DATE TIME ALP NOIF EQU INF1
22MAR16 09:18:37 2 1 001-1-**-** 0

CLASS: 0
261 NO CONNECTION WITH OPERATOR CONSOLE
DATE TIME ALP NOIF EQU BRDID INF1
22MAR16 08:58:39 1 1 001-0-20-00 117 9
RDATE RTIME
22MAR16 09:37:13

LAST ALREI: 22MAR16, 08:57:35


END
<OPTSP;
OPERATOR TRAFFIC STATUS DATA
DIR BUSY/FREE ABSENT/PRESENT
5000 B P

WAITING TIME FOR OLDEST CALL IN QUEUE: 4479 S
CORG WAITING CALLS OPERATORS PRESENT
1 1 1

END


END

<VMFUP;
VOICE MAIL FUNCTION DATA
IFCIND VMF POFMT
0 EXTN2 5
END

 

[Satellite1900]

you have found the VM server?

<IODDP;
I/O DEVICE DATA
NODE IODEV/SUBFS BPOS/EQU I/O-BUS TYPE/USAGE STATUS AUTH
SYSN - 001-2-10 - - IN SERVICE
SYSN SYSDISK1 001-2-10-0 MASTER SILICON IN SERVICE
SYSSUBFS11
SYSSUBFS21
SYSN SYSTERMINAL 001-2-10-1 - MML - 7
SYSN CIL 001-2-10-2 - OUT IN SERVICE
SYSN VM 001-2-10-3 - OUT IN SERVICE
END

you have found the VM server?
Find VM server and verifies the connection between the PBX and it.
As you can see the integration to the server does not work
The problem is there.
As I said before we can send calls to the operator temporarily


\Satellite1900

 

[activenew]

As i said i don't have much information

i need your help to solve this issue ,please guide me


thanks

 

[Satellite1900]

from here I can only tell you to follow the cable that starts from the NIU board (port 3) toward the VM server, in the meantime, try doing
RFBOI: BPOS = 1-2-10;
Y;
BLDBE: BPOS = 1-2-10, ALLFM = YES;
IODDP;
follow the cable!

\Satellite1900

 

[activenew]

Sorry i don't understand , which cable ?

do you mean central cable ?


thnaks

 

[activenew]

what effect for this command:

RFBOI: BPOS = 1-2-10;
Y;
BLDBE: BPOS = 1-2-10, ALLFM = YES;


thanks

 

[Satellite1900]

PBX <------cable-------> VM SRV
the command performs a reset of the card
don't worry

\Satellite1900

 

[activenew]

i pressed one button in central phone , after that i am able to heard answer machine

 

[activenew]

but the situation back as it is

 

[Satellite1900]

It would be enough to do a reset of the card and not of the whole pbx
print
IODDP;
and check VM port status

\Satellite1900

 

[activenew]

ok, check the result below

<IODDP;
I/O DEVICE DATA
NODE IODEV/SUBFS BPOS/EQU I/O-BUS TYPE/USAGE STATUS AUTH
SYSN - 001-2-10 - - IN SERVICE
SYSN SYSDISK1 001-2-10-0 MASTER SILICON IN SERVICE
SYSSUBFS11
SYSSUBFS21
SYSN SYSTERMINAL 001-2-10-1 - MML - 7
SYSN CIL 001-2-10-2 - OUT IN SERVICE
SYSN VM 001-2-10-3 - OUT IN SERVICE
END

 

[Satellite1900]

<IODDP;
I/O DEVICE DATA
NODE IODEV/SUBFS BPOS/EQU I/O-BUS TYPE/USAGE STATUS AUTH
SYSN - 001-2-10 - - IN SERVICE
SYSN SYSDISK1 001-2-10-0 MASTER SILICON IN SERVICE
SYSSUBFS11
SYSSUBFS21
SYSN SYSTERMINAL 001-2-10-1 - MML - 7
SYSN CIL 001-2-10-2 - OUT IN SERVICE
SYSN VM 001-2-10-3 - OUT IN SERVICE
END

I repeat, the problem lies in the connection between the PBX and the server or on the same server
follow the cable and find the server
try doing
RFBOI: BPOS = 1-2-10;
Y;
BLDBE: BPOS = 1-2-10, ALLFM = YES;
check the calls

\Satellite1900

 

[activenew]

OK, I WILL check and feedback

thanks for your help