PA System and my vg224

[Tomonline976]

I need some help.

I've got a 6.1.5 CUCM and a VG224 gateway. I have one analog line set as a PA number.
Basically a analog line that connects and activates a Bogen TAM-B. That connects to a amp. etc.

I have an issue where someone calls into the line and hangs up. It then broadcasts over the PA a dialtone and busy signal. (times out ofter 15 seconds)

I need help on the gateway figuring out what number is calling that line. RTMT isnt helping either. I added the same number on my 7962 and the call is terminated before the phone can get and display the number.

Any ideas on how to get this info? Can a number be password protected before its allowed to ring through? Any thoughts or suggestions would be GREATLY appreciated!

Thanks
Tom

 

[whykap]

call detail records will show you who dialed that number. Run a report on the page code.

 

[Tomonline976]

I need a bit more help....

When I go into CDR, you are recommended a page code...

If I go into cdr -> search -> by user extension it goesnt give me anything.

Right area?? Not the right area???

 

[whykap]

do you get an error then or does it say no records found? Are you searching back far enough to cover the time it happened?

 

[trvlr1]

Consider changing the number to a non DID number and make the number unlike any other number in your system so no one can transpose digits and hit it by accident.ie ##1234.

That way you will cut down on accidental hits.

 

[DHRoger]

My paging device DN is set on an internal CSS that can't be reached from the outside world.