It appears the drivers are uninstalled when printer is offline, then re-installs when it comes back online. End users do NOT have permission to install, therefore, I get a permissions error when the end user tries to print. It says the user does not have permission to install the printer. I am tired of re-installing the printer over and over and over again as an administrator. How do I keep this printer from uninstalling itself every time it goes offline? Very annoying....
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
P1102w uninstalls printer drivers every time it is disconnected, turned off, or goes to sleep
- Thread starter debeze
- Start date
How do you have this set up? Is it over a network and Print Server or locally connected to a certain users machine? If locally, what is the OS of it and which driver are you using to install?
Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.
Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.
- Thread starter
- #3
P1102w uninstalls printer drivers every time it is disconnected, turned off, or goes to sleep
It is locally connected to the users machine. We are running Windows XP. I have tried the HP Laserjet full feature software and driver and the basic driver. If you turn the printer off and turn it back on a message will pop up saying that you must be an admin to install this software. The printer is still in printers but it appears offline. If I log in as an administrator and turn the printer off and turn it back on it installs just fine. If the user turns the computer off, restarts, or the computer or printer goes to sleep, or either is turned off, the user cannot reconnect to their printer because of permissions issues. It wants admin rights to install the software. The software is already installed. Its like the software is uninstalled everytime there is a disconnect between the printer and the computer. We already tried to add admin rights to the system root: %systemroot%\system32\spool\drivers\w32x86\3 and C:\Program Files\HP and that did not work.
It is locally connected to the users machine. We are running Windows XP. I have tried the HP Laserjet full feature software and driver and the basic driver. If you turn the printer off and turn it back on a message will pop up saying that you must be an admin to install this software. The printer is still in printers but it appears offline. If I log in as an administrator and turn the printer off and turn it back on it installs just fine. If the user turns the computer off, restarts, or the computer or printer goes to sleep, or either is turned off, the user cannot reconnect to their printer because of permissions issues. It wants admin rights to install the software. The software is already installed. Its like the software is uninstalled everytime there is a disconnect between the printer and the computer. We already tried to add admin rights to the system root: %systemroot%\system32\spool\drivers\w32x86\3 and C:\Program Files\HP and that did not work.
Are these roaming profiles or a fixed user on this machine? If you create a new user on this machine, does it have the same issues or is it that particular users profile that is causing the issue? Curious if you have tested the HDD or RAM in the machine in question.
Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.
Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.
- Thread starter
- #5
No roaming profiles. It is only profiles that have "User" permissions. (not just one user but all of them that received the newest 1102 printer) Administrator permissions do not have this problem, as they have permissions to install. ONLY technology department personnel have admin rights. All staff and students have user rights only. They do not have permission to install. That is the problem. I want to turn this feature OFF of the HP 1102w printers. Only the new 1102w printers are doing this. The last year's purchases of the 1102w do NOT have this problem.
thanks for any advice you can give us.
thanks for any advice you can give us.
This smells of a driver issue still. I would contact HP via the chat support and ask them for an older version of the driver. They should be able to give you a ftp link for a download. Also, are you sure you are not using a 64 bit driver on a 32 bit OS?
How are you installing the driver? Off the disc that it came with, via a download, installing manually from the Device Manager, etc? To make sure there is no issue with the software packaged with the driver, I would try a manual install via the Device Manager and a DLed version of the driver off their website. If this is happening with every user on multiple machines, it has to be the driver not taking hold. Every printer Ive set up on a machine with restricted User rights, Ive never had an issue similar which to me leads to the driver.
Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.
How are you installing the driver? Off the disc that it came with, via a download, installing manually from the Device Manager, etc? To make sure there is no issue with the software packaged with the driver, I would try a manual install via the Device Manager and a DLed version of the driver off their website. If this is happening with every user on multiple machines, it has to be the driver not taking hold. Every printer Ive set up on a machine with restricted User rights, Ive never had an issue similar which to me leads to the driver.
Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.
- Status
Similar threads
- Locked
- Question
