Override '0' for attendant

[mwarren]

We have 0 set for our attendant in our dial plan.
9 is our fac for an outside line.

For certain extensions we dont want them to dial 9 for an outside line - just dial the number and the call complete.
When calling national numbers 01/02 obviously we get routed to the attendant.

I have tried a seperate COR & FRL for these extensions which route to a seperate route pattern - to force these calls over a particular trunk and insert the 9.

When I list trace station XXXX it still see's the 0 and routes the call to the attendant. How can I override this for these calls only?

I hope this makes sense!

 

[98Converter]

Do you have partitioning?

I believe you can do this with partitions.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[avayafreakje]

i dont think thats easy. The problem is that 9 for outside line is actualy a FAC. i dont see any other way to access ARS without that FAC. For a POT you could do a hotline but that does not count for digital stations.

 

[98Converter]

I was referring to Tenant Partitioning...

Use the Tenant Partitioning feature to provide telecommunications services to multiple
independent groups of users through a single server that runs Avaya Communication Manager.

The Tenant Partitioning feature usually provides these services from a single provider to multiple tenants of an office complex. Each tenant appears to have a dedicated Communication Manager, even though the tenants share the same Communication Manager. You can also use this feature to provide group services, such as departmental attendants, on a single-customer server that runs Communication Manager.

I believe this would allow them to create 1 for their FAC, and if they dial 011, have that insert digits on the route pattern (1+011+xxxx). Then they could make their attendant something different...

Just a thought - could be pricey and quirky.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.