Overhead paging - paging loudspeaker

[JJacobs313]

Been a year now, and still no answers, even avaya hasn't been able to help. I inherited a phone system, CM 6.2. There is overhead paging with a 3 digit dac that is connected to a port.=, no extension, just the 3 digit dac. Somehow outside callers are accessing the overhead paging. We had a spam caller dialing all of our numbers, and they got on the overhead. The COR is restricted. I just do not know how this is possible. Thoughts?

"I am learning all the time. The tombstone will be my diploma." - Eartha Kitt

 

[AvayaTier3]

That is easy enough to track. historically and real-time.

CDR? y on the change paging loudspeaker form will send call records to your call accounting system.
You could setup mst trace and capture where the call is coming from.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[joe2938]

make sure the trunk cor's do not access to the cor for the paging system, somehow they missed it

 

[JJacobs313]

Interesting. CDR is set to Y, and even Avaya couldn't trace this.... It doesn't show up on the call accounting because loudspeaker paging TAC can't be traced. There was no way for them to configure this. Avaya said there was no way to trace it. Maybe I will need to speak with Avaya again. I think the big issue is that you never know when it is going to happen. Thanks for the info. I will reengage Avaya.

"I am learning all the time. The tombstone will be my diploma." - Eartha Kitt