outside calls are not going into queue

[tekphone]

We have a hunt group with a DID extension. when you try to dial from the outside the call just rings and wont go into the queue. If you call from the inside or transfer a call from the inside it will go in the queue. I have a Definity G6

 

[orypecos]

Change the DID to an extension with a phone and see if rings. It might be that u don't 'own' that DID? Are there members of the hunt group logged in? Is there a 'cue'? Is there a cover path?

Da-vi'do

P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.

 

[tekphone]

It is a working DID. I have members in the Queue. When an inside call is tranfered to the hunt group that call goes right into the queue. When an outside call comes in through the AA and they hit the option to go to that queue there is no problem. Only problen is when you call directly to the hunt group. All it does is ring

 

[tekphone]

Also when you call directly and the members have no calls it will straight throuh.

 

[avayafreakje]

what kind of huntgroup is it?

 

[orypecos]

Is the hunt group vector controlled?
When u use the 'list trace' command what does it tell u?
IS the autoattdt in a Intuity voice mail?

Da-vi'do

P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.