Outlook2000/Exchange 2003 Helpdesk possibilities???

[jtorrey2]

I have outlook 2000 on all of my clients inhouse here at corporate. I wanted to know if there is any way,"besides purchasing an additional app", that I could use Outlook to track my helpdesk and trouble tickets instead of using the "Track It" program that we are currently using?

Thanks for the information...
-JT

 

[AdmanOK]

Write an app? You could possibly use a public folder and an information store and write some custom forms to interface to it... I don't think it would be a very nice solution though... if you really want to "manage" your helpdesk tickets then you need an application. I personally use Track-IT! myself and find it much better than the old solution we had of just using an exchange folder to track everything.

 

[jtorrey2]

I understand that Track It is a nice application for Asset tracking, bur we want to drop that and use outlook.
What specifically did you track in outlook public folder.

 

[Kahlor]

We're using Liberum Help Desk (it's free). But, when I was searching for something to track Help Desk problems I noticed Microsoft has an Outlook Form. It's called Outlook 97/98 Help Desk Form. If it does not work, since it's kinda old, maybe you could use it as an example to create your own Form.

http://officeupdate.com

Downloads>Downloads for Office97/98>Outlook 97/98>Samples & Tutorials>Outlook 97/98 Help Desk Form