Outlook vs. Exchange?

[Technokrat]

I want my users to be able to use MS Outlook as the email client when the click on the "Send To" option on the file menu in MS Word. But, for some reason, Word launches an MS Exchange mail client when the send to option is selected.

I've gone to the control panel/internet options/programs tab and specified Outlook as the email tab, but this had no affect.

Logged in as the Admin, the send to option in word will call outlook, but any other citrix user gets the MS Exchange mail client.

Any thoughts? Do I need to re-install office? If so, is there anything special that needs to be done (settings)?

Thank you,
Steve

 

[woonbronmaasoevers]

I also have outlook and exchange with no problems.
maybe you could create your own shellbutton with the follwing command:

mailto:

this opens an outlook send message box.

 

[Technokrat]

I'm not with you...

What do you mean by "shellbutton"? And, how do I create one?

 

[wcdres]

We had the same problem with Outlook not replacing Exchange settings. Our problem was we had installed Outlook straight from the MS Office 97 CD, and Microsoft admitted that the client on the Office CD was not fully compatible with Exchange Server. We had to use the Outlook client that came with the Exchange CD, or the one that was re-released for Exchange server.