Outlook reponding question

[bidon15]

Hello,

I am setting a generic email account (Helpdesk) and i would like to respond to any helpdesk email. Here's the situation:

-I created an HelpDesk mailbox.
-Tech Support person (Joe User) will be responding to any messages sent to HelpDesk.
-These responses should appear to be from HelpDesk, not Tech Support person (Joe User)

How do i set it up in order the any user will see the responding from Helpdesk?
Can it be set on the server or client? We are runing on MS exchange 2003 and outlook 2003.

Any help is very appreciated!

 

[Mike555]

Joe User will have to insert the name HelpDesk into the From field of each e-mail he replies to. Joe User can do this by opening an e-mail and clicking View > From Field, and then typing "HelpDesk" into that field. Unfortunately I don't think this can be automated in any way.


--
Not until I became a Network Administrator did the error message "See your Network Administrator for assistance" become petrifying.

 

[jimp56]

i dont believe that is correct. if outlook is set up to run under 2 different mapi profiles, then joe user can close his "joe user" mapi profile, then re-open outlook under "helpdesk" -- thus anyone opening outlook under that profile, when responding to messages, will show as coming from "helpdesk" regardless of the actual username.

also note all "joe user" NT accounts will have to be associated with the helpdesk mailbox (with correct permissions)on the server.

I dont believe there is a way to do this with joe users inbox running only, unless you use the "joe user on behalf of helpdesk" option available with standard delegation features.

 

[bidon15]

Thanks for your responding. To create multiple mapi profiles or Joe user on behalf of helpdesk are not an option for Joe User. He wants to open his email and reply the helpdesk email using a same profile.

Hmm, how can i do that? Does any one has other ides?

Thanks in advance.

 

[jimp56]

in that case then mike555's advice may be a better path to travel. jp

 

[bidon15]

Thank you all for your help....

I guest i will go with the option that Mike555 had advised. How ever, i tested and notice that user could write a dirty email and typing other username in the From field and send it to anyone. That is scary too. I just found out. How can i disable it that properly would happen?

Any ideas?

Thank yo u very much!