Hello All,
First of all I posted this with an incorrect title and couldn't see a way to correct it. So my apologies.
I have a customer who is using Outlook 2007. He has two email address in which one is an Exchange email and the other is a POP3. The POP3 is setup as the default and we will call it mail@pop3.com for this case. This person would then recieve an email addressed to him via mail@pop3.com and he wants to reply to it. (Please note that I have verified it is coming in under mail@pop3.com by adding the column "email address" so I could verify it.) When he hits reply it uses his mail@exchange.com address and the signature associated with it. From all of the articles I have read this is not supposed to happen, it should use the email address that the message was sent to in the first place. He can click on the accounts drop down and select the correct one but I would like to correct this behavior. I have heard that in Outlook 2003 changing it from using HTML to plain text and use Outlook as the editor then back to HTML and Word as editor seems to fix the problem. However you cannot change the default editor in 2007 from what I can tell. I did try the plain text section but they did not do anything. Any ideas would be appreciated.Thanks,Chris
First of all I posted this with an incorrect title and couldn't see a way to correct it. So my apologies.
I have a customer who is using Outlook 2007. He has two email address in which one is an Exchange email and the other is a POP3. The POP3 is setup as the default and we will call it mail@pop3.com for this case. This person would then recieve an email addressed to him via mail@pop3.com and he wants to reply to it. (Please note that I have verified it is coming in under mail@pop3.com by adding the column "email address" so I could verify it.) When he hits reply it uses his mail@exchange.com address and the signature associated with it. From all of the articles I have read this is not supposed to happen, it should use the email address that the message was sent to in the first place. He can click on the accounts drop down and select the correct one but I would like to correct this behavior. I have heard that in Outlook 2003 changing it from using HTML to plain text and use Outlook as the editor then back to HTML and Word as editor seems to fix the problem. However you cannot change the default editor in 2007 from what I can tell. I did try the plain text section but they did not do anything. Any ideas would be appreciated.Thanks,Chris