Outlook passwords saved, but still must be entered

[ddorrell]

This has been driving me crazy.
On one of the computers I support, Outlook 2002 (in workgroup mode on Windows 98) seems to save the password properly. The *'s are there when you check the account setup, and I know the right passwords were put in. But when the user opens Outlook, it asks for a password for each account during the first send/receive. She puts in the password and dutifully checks the "Save Password" box. She doesn't have to put the passwords in again until she starts Outlook again. She can't leave Outlook running all the time.
I've tried the "protected Storage" registry hack, as well as deleting the appropriate ".pwl" file. I know she logs onto the computer properly. Nothing helps, and I'm out of ideas.
Any help would be greatly appreciated.

 

[InnoTech]

is this support by phone? if so, you know as well as i do that users well mess the steps up. put in a "right-click" and a "left-click" and no telling what they're doing.

the registry edit posted on a previous thread (thanks to smah i think) should have resolved it but maybe not.

remember if the registry edit was done correctly and doesn't work let us know! this is a frequent issue. "Jack of all trades. Master of none."

 

[ddorrell]

Actually, I edited the registry myself, and carefully followed the instructions, so I'm sure it was done right.
I have also tried creating a new user and changing passwords for the Windows logon, but that hasn't helped either.

 

[accountingbee]

Have you been able to fix your problem with outlook not remembering your password. I am haveing the same problem and need to fix it. Thanks

 

[ddorrell]

No luck yet. THis seems to be a real tough one.

DD