New messages coming into my inbox, appear with a open envelope, meaning as READ. What should I check to make sure new items come in as UNREAD ?
Please help.
2 possible causes of this could be the Preview Pane marking messages as read after say 1 second, or possibly you have a rule setup?
To check the 1st of these go to tools/options/other/preview pane and make sure 'mark messages as read in preview window' is unchecked. To check for Rules go to tools/rules wizard and take a look for any culprits there. You can temporarily disable all rules to see if any of them are affecting you.
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