Outlook: Multiple Accounts, Exchange Account Not Cached 1

[MillMaster]

I have Outlook on my laptop and I have it connected to my personal email. The office email is MS exchange. I connect via a VPN to the office network. I then add a new MS Exchange email account to my Outlook.

Everything configures fine, but I get a message telling me that the emails will be delivered to my personal email box. When the emails download, the disappear from the exchange server even though I have selected the "cached mode" box during setup.

What steps do I need to take to set up my Outlook so my personal email gets delivered to my personal email, but my work email stays cached on the server as well as gets downloaded on my laptop?

Thanks in advance for any help....

 

[blakey2]

Hi MillMaster,

I'm not 100% on your setup here so please bear with me. As I understand it:

[] You have a single outlook mail profile (ie. you are not prompted for a specific account when you open outlook)
[] This single profile has two accounts
- A microsoft exchange account {work}
- A POP account {personal email}

If this is the setup all you should need to do is to:

Click the tools menu:

tools->Email Accounts->View or change exiting accounts

You should now have a screen listing the accounts. There should be an account listed as "Microsoft Exchange Server", hilight this and click "Set as default". {you don't strictly speaking have to do this}

Now to ensure email is delivered to the exchange mailbox, set the "email delivery location" to "Mailbox - Yourusername". this should be visible from the dropdown box.

If it is not visible, I suspect that you have not set up your exchange account correctly.

Hope this helps.

Cheers.

 

[MillMaster]

Sorry, I guess I didn't make it clear, but thats almost what I have. The setup that you listed as me having, is what I WANT.

My problem is that I need to setup that "Mailbox-domainusername" box somehow. When I do the setup it delivers all the exchange server mail to my personal email box.

I ran this on a desktop that had never used Outlook (so had never even had a box configured) and it worked fine because it set up my email box as my domain email over the vpn.

Since I already have a personal box, is there a way I set up a second box to have it delivered to?

 

[blakey2]

Hi Millmaster,

I think the issue is that it is not setting up an exchange mailbox?

Are you running outlook 2003 or 2007?

When setting up the account are you definately specifing the account type to be "microsoft Exchange". Remember that you can (depending on the exchange config) connect to exchange mailboxes via POP and IMAP additionally.
- It sounds as though you have a pop account configured to your exchange server.

Does any of this sound plausible?

Cheers.

 

[MillMaster]

Thanks for your response blakey.....

I have outlook set to my normal personal POP account, and that mail is delivered to my personal inbox.

My work email does not have IMAP or POP configured.

I activate my VPN to connect to my works network.

I go to the mail icon in control panel and add new account.

I tell it microsoft exchange.

I enter the private IP address of the exchange server and my username. I also check cached mode.

I press the check names button and it prompts me for my username and password. I give it and it verifies the server name and my user name are OK.

When I continue I get a message that says something like, there is only one email box and exchange will deliver your emails to your personal inbox.

If I continue all my emails from work get put in the same box as my personal emails.

I then log onto my works outlook web access and I see that all my emails are gone from the store on the server.

 

[blakey2]

Hi Millmaster,

Hmmm, i'm not 100% on why this is occuring(?). My best *guess* is that you have a slow link, though this does not sit 100% as you would have difficulty connecting to the exchange store and downloading any messages at all.

I'd reccommend having a look into RPC/HTTPS setup for your situation. It would mean that you would no longer need to initiate a vpn connection to your workplace and 'slow links' are not an issue.

Check out:

http://office.microsoft.com/en-us/ork2003/HA011402731033.aspx

One other test you may like to try is to create a email profile with only an exchange account and see if it picks up the mailbox..


Sorry I can't be much more helpful.

Cheers.

 

[MillMaster]

No problem... this is probably just some stupid little thing that I am not doing (or not doing) to screw it up.
However, I think I might have figured it out.... I only log into my laptop using a local account. My laptop is not joined to the domain.

I have tried this with my computer directly connected at work to rule out any VPN issues and it did the same thing.

But I am wondering if the domain thing is the issue...

 

[blakey2]

Hey millmaster,

Could be authentication issues. Try RPC/HTTPS Setup as this will prompt you for mailbox credentials each time you connect.

Cheers.