Outlook mail causing keyboard lockup

[EricCCPRC]

Running Win98, Outlook 97, P3, 128MB Ram
Retrieves email from Exchange 5 server
Problem: If outlook is open and a email message is received the keyboard will lockup. The mouse is still functioning and a reboot is required for the keyboard to function again.

If outlook is closed and a new mail comes in it doesn't effect the keyboard at all.

I've changed notification settings in Outlook, Uninstalled and Reinstalled Office without success.

Thanks in advance for your help!

 

[EricCCPRC]

For those that have read the original post we've solved the mystery. I wanted to share it with everyone. The workstation had HP keyboard drivers installed on it. Using Add/Remove Programs we uninstalled them and it works properly now.

 

[acsservice49684]

Outlook stores the profile information in the registry at
HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider\"email name"\Data

Run Regedit
Edit Find
Type in: Protected Storage System Provider (Find Now)
Delete the Key

Go into Outlook remove the account and reput it in.

Outlook DOES have problems.....

Jim