Outlook help

[BillyA]

win 2k pro
just removed pgp ( pretty good privacy ) and went to open outlook 2002 and this pops up:

everything was working fine until i removed this and now outlook express doesn't work..
checked for permissions but it isn't shared and tryed that no go..
i've used 2k remover and removed all office products, i.e.( word, outlook)
d/l new i.e. with intergrated outlook express and express still doesn't load
called microsoft they're telling me to reload new outlook express, but still not reloading..or i can pay for tech.
Hmm they made this cluster ????

any thoughts?

billya

 

[pdoug76]

whats not working .. You cannot open the program, or you get an error opening the program, or you cannot send receive email, or you cannot open your address book ..

 

[BillyA]

this is error when i open outlook 2000, click ok then outlook starts and works..except i have no rules wizard and can't make a rule..


ty

 

[joegz]

Whatever image you tried to post that I assume displays the error you are getting is not showing up for us. So we still don't know what error you are getting. Perhaps if you type the error message instead.

joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[BillyA]

sorry
an extension failed to initialize. can't open file: c:\documents and settings\admin.\local settings\application data\microsof... the file may not exist, you may not have permission to open it, or it may be open in another program.. go to check permissions so on..
this dir has permissions only if ya share file.. this file isn't shared..

logged in as admin.

ty

 

[joegz]

I suspect you have an add-in in Outlook that is trying to load when Outlook loads that is causing you a problem.

Try opening Outlook using the /safe switch and see if it will open. This allows Outlook to open without loading any add-ins. If it does open then check the add-in manager (TOOLS - OPTIONS - OTHER - ADVANCED OPTIONS) to see what ADD-INS are being called. You may find the culprit in there.

joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[BillyA]

ty joe we'll give it a look see..

billya

 

[BillyA]

yup mr joe..
yu know sure is nice to hve multi drives..
i blew drive out and reloaded..
and yu know what this install fixed most bugs explorer blowing up and so on..
culprit was pgp

billya