Hello, I work for an ISP in Delaware and had a question for all.
A customer is running Outlook Express 5.5 on 5 separate computers (all 5 of his accounts are set up on each computer in a separate identity with the leave mail on server option checked). He tells me that his mail (until he removes each account and reset them each up) will not download, nor will his outlook express indicate that there are new messages but I can see on the server side that he is checking his messages. I was wondering if anyone had any ideas as to why this may be happening. I thought it might be Norton AV or a firewall or something getting in the way but I had him turn it all off. Is OE getting confused by all the boxes checking the mail? The wierd part about all of this is that it just started happening two weeks ago. Any thoughts would be appreciated.
A customer is running Outlook Express 5.5 on 5 separate computers (all 5 of his accounts are set up on each computer in a separate identity with the leave mail on server option checked). He tells me that his mail (until he removes each account and reset them each up) will not download, nor will his outlook express indicate that there are new messages but I can see on the server side that he is checking his messages. I was wondering if anyone had any ideas as to why this may be happening. I thought it might be Norton AV or a firewall or something getting in the way but I had him turn it all off. Is OE getting confused by all the boxes checking the mail? The wierd part about all of this is that it just started happening two weeks ago. Any thoughts would be appreciated.