Outlook Express Error Message

[carolined]

An associate of mine is having a problem with Outlook Express on her home computer. She continually receives the following error message whenever she attempts to send e-mail:

Protocol: SMTP, Port: 0 Secure(SSL): No, Error Number:0x800C0131

According to her, when she gets this message she must then restart her computer because it crashes. Does this make any sense? I would like to help her but, I am not sure how. Does anyone have any suggestions?

 

[Dreamboat]

Can/did you double-check the email accounts with the ISP? This happens on ALL outgoing emails? Only when replies? Never heard of having to *restart* as a result--do they know how to end task?

What version of OE and have they tried removing and reinstalling?

http://www.PiersonTech.com

dreamboat@nni.com
Brainbench MVP for Microsoft Word

 

[carolined]

Thank you for the reply, dreamboat. I will look into this and I will get back to you. Thanks again!

 

[Dreamboat]

Sure thing. I'll be here when you post back. LOL

http://www.PiersonTech.com

dreamboat@nni.com
Brainbench MVP for Microsoft Word