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Outlook Express; attachment name turns black 1
- Thread starter Leigh26
- Start date
KimberTech
MIS
more info?
what is the attachment?
Is it an EXE or something different.
You may not have a program that will open the document...
for example if you dont have acrobat reader you cant open a PDF file.
Is it only one file on one email or does this happen with multiples?
More info please....will try to help.
Kimber
The more I learn, the more I realize how much more there is to know!
what is the attachment?
Is it an EXE or something different.
You may not have a program that will open the document...
for example if you dont have acrobat reader you cant open a PDF file.
Is it only one file on one email or does this happen with multiples?
More info please....will try to help.
Kimber
The more I learn, the more I realize how much more there is to know!
- Thread starter
- #3
KimberTech
MIS
no problem Stacie...We are not going anywhere...
Post when you have the info...will see what we can do.
Kimber
The more I learn,I realize how much more there is to know!
Post when you have the info...will see what we can do.
Kimber
The more I learn,I realize how much more there is to know!
- Thread starter
- #5
Hello, Kimber,
The only info I could get is:
OS: Wind98
Email: Outlook Express 6
She also said that it happens to every attachment. I had her send one to me and I could open it find with no problem. She gets no error message or anything. She says that it just turns the title black and when she clicks on it, nothing happens. My thought is that she should uninstall 6 and go back to 5, but other thoughts would definitely be appreciated.
Thanks,
Stacie
The only info I could get is:
OS: Wind98
Email: Outlook Express 6
She also said that it happens to every attachment. I had her send one to me and I could open it find with no problem. She gets no error message or anything. She says that it just turns the title black and when she clicks on it, nothing happens. My thought is that she should uninstall 6 and go back to 5, but other thoughts would definitely be appreciated.
Thanks,
Stacie
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1
- #6
If SP1 was recently installed for IE6 then please refer to this article
joegz
"Sometimes you just need to find out what it's not first to figure out what it is."
joegz
"Sometimes you just need to find out what it's not first to figure out what it is."
KimberTech
MIS
good advice joejz....give it a try Stacie...see if that does the trick. If not, post again and we will keep at it.
Kimber
The more I learn,I realize how much more there is to know!
Kimber
The more I learn,I realize how much more there is to know!
- Thread starter
- #8
Kimber & Joe,
Thanks for your help guys. I ended up with 3 users with this problem. There was nothing I could do to make it work and my boss doesn't like us to go too "deep" with a customer, so I referred them to microsoft support and told them I believed it would be better to downgrade to 5 or 5.5. Haven't heard from them in a couple works; I'm hoping that's a good thing
Thanks again for your help;
Stacie
Thanks for your help guys. I ended up with 3 users with this problem. There was nothing I could do to make it work and my boss doesn't like us to go too "deep" with a customer, so I referred them to microsoft support and told them I believed it would be better to downgrade to 5 or 5.5. Haven't heard from them in a couple works; I'm hoping that's a good thing
Thanks again for your help;
Stacie
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