Outlook cannot open Rich Text Format Emails

[DOMAL]

Hi All.

I have searched the forum but I have been unable to find a similar issue.

I have a user who is unable to open Rich Text format emails in outlook. The user can open plain text and HTML format emails.

I have uninstalled office totally and reinstalled a newer version. However the email still will not open.

Any ideas?

Cheers

DOMAL

 

[MakeItSo]

Hi DOMAL,

this could be a MS Word-related problem.
Deselect the checkbox "Edit Rich text mails in Microsoft Word" und "Tools-->Options-->E-Mail format".

If that solves it, perform a repair installation on MS Word.

Best to not use Word for mail editing anyway.

Cheers,
MiS

[navy]"We had to turn off that service to comply with the CDA Bill."[/navy]
- The Bastard Operator From Hell

 

[DOMAL]

Hi MiS

I've tried that, sadly it didnt work. I would upload screenshots but our firewall wont let them through.

So basically, before opening an email it says in the reading pane: "This item cannot be displayed in the Reading Pane. Open the item to read its contents"

Upon double-clicking the email to open it I get the error
"Can't open this item."

When trying to forward it to another user so they can open it I get the error:
"Microsoft Word is set to be your e-mail editer. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead"

Thats fine, I can work with that but I click ok and it terminates and goes back to inbox.

It definatley a software issue as the user can log into another PC and access their emails and open rich text emails.

As I said, I've totally reinstalled office and it's still not solved the problem.

Thanks

DOMAL

 

[MakeItSo]

"Microsoft Word is set to be your e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead"

In that case, the message is quite clear, as is the solution:

Deselect the checkbox "Edit Rich text mails in Microsoft Word" und "Tools-->Options-->E-Mail format".

Best to not use Word for mail editing anyway.

[navy]"We had to turn off that service to comply with the CDA Bill."[/navy]
- The Bastard Operator From Hell

 

[MakeItSo]

PS the "und" is supposed to be "under". So navigate through the Outlook menu to said point and deselect said checkbox.
Voilà.

[navy]"We had to turn off that service to comply with the CDA Bill."[/navy]
- The Bastard Operator From Hell

 

[DOMAL]

Yeah, already done that