I have a user (Outlook 98 &/or Outlook 2002)who emails to a list of Fire Chiefs attachments every so often dealing with training or other info. The list includes around 70 people, but about 10% of them don't get the attachment. It seems to be the same ones each time that don't get the attachment. The e-mail for them has a Windows icon as if the attachment is there, but if you click on it, nothing happens. We have deleted and reinstalled Outlook 98, reinstalled Office, re-ghosted her machine with the original image, and upgraded her to Outlook 2002, but with no luck. If she goes through the internet and uses Outlook Web Access, the attachments send fine. If she forwards the attachment to someone else in her office and then they forward it to the people that couldn't open it the first time, it works also. We thought we needed to delete her mailbox and recreate it, but when it worked through OWA, we decided maybe that wasn't the problem. Thanks for your suggestions. RLee@NCDOI.net